IT Support Intern — Zoho Helpdesk & Escalations

Company : NMG; Johannesburg; On-site; ZAR 67,000 - 112,000; Full time

Job summary

NMG in Johannesburg is offering an internship role to provide first-line support to users across the Zoho ecosystem. The successful candidate will log and manage tickets, diagnose issues, and act as the primary liaison with Zoho support for escalated incidents.

This program focuses on hands-on learning in IT and information systems, with mentorship and real-world exposure to reporting on support queries and trends.

Qualifications

• Relevant certifications in IT, information systems or related field.

Responsibilities

• Act as the first point of contact for all Zoho-related user queries and issues.
• Receive, log, and manage support tickets, ensuring timely resolution or escalation.
• Diagnose system issues, identify root causes, and resolve where possible.
• Provide regular reporting on support queries, trends, and response times.

Skills

First-line support

Ticket management

Zoho knowledge

Reporting

Education

IT certifications

Job description

NMG in Johannesburg is offering an internship role to provide first-line support to users across the Zoho ecosystem. The successful candidate will log and manage tickets, diagnose issues, and act as the primary liaison with Zoho support for escalated incidents.

This program focuses on hands-on learning in IT and information systems, with mentorship and real-world exposure to reporting on support queries and trends.