IT Engineer

FreeRecruit; Wes-Kaap; Hybrid; ZAR 240,000 - 320,000; Full time

Job summary

FreeRecruit is seeking an IT Engineer to deliver day-to-day desktop, network, and basic server support. The role blends remote assistance throughout the year with an onsite rotation at our Piketberg site during harvest season.

You will handle Microsoft 365-based support, manage Windows devices, monitor systems with RMM, and assist with AD Entra ID, backups, and basic security. The position requires hands-on problem solving and standby readiness.

Qualifications

• Matric (Grade 12)
• IT Diploma / Certificate or equivalent technical qualification
• 1–3 years’ experience in a technical support or managed services environment
• Exposure to cloud services (Microsoft 365 / Azure)
• Experience supporting rural, farming, or agricultural-sector clients
• Previous experience in a managed service provider (MSP) environment
• Experience supporting multiple client environments

Responsibilities

• Provide remote technical support to end users, mainly via Microsoft 365 tools.
• Install, update, and maintain Windows desktops and laptops (Windows 10/11).
• Monitor client systems and devices using RMM.
• Escalate complex issues to senior engineers where required.
• Support and perform basic server tasks — Wi-Fi, routers, switches, cabling, and VPN connectivity.
• Travel to Piketberg for a 3-month onsite rotation each year during harvest season.
• Log, track, and resolve support tickets through the service desk system.
• Maintain communication with clients regarding ticket progress.

Skills

Networking

Microsoft Environments

Windows Server basics

RMM

Monitoring & ticketing

Cybersecurity practices

Education

Matric (Grade 12)

IT Diploma / Certificate

Tools

RMM tools

Active Directory / Microsoft Entra ID

VPN

Job description

Job Title: IT Engineer

Location: Western Cape — Piketberg

Job Purpose

The IT Engineer provides day-to-day desktop, network, and basic server support, split between remote support for most of the year and an onsite rotation at our Piketberg site during harvest season. The role suits a hands‑on, who can work reliably in a support driven, standby‑ready environment while delivering consistent service across remote and onsite periods.

Key Responsibilities

• Remote and Desktop Support:
• Provide remote technical support to end users, mainly via Microsoft 365 tools
• Install, update, and maintain Windows desktops and laptops (Windows 10/11)
• Monitor client systems and devices using RMM
• Escalate complex issues to senior engineers where required
• Network amp; Server Basics
• Support and perform basic server tasks — Wi‑Fi, routers, switches, cabling, and VPN connectivity
• Restart, check backups ran, monitoring disk space, and simple troubleshooting
• Onsite Support ( Piketberg – Harvest Season):
• Travel to Piketberg for a 3-month onsite rotation each year during harvest season, when on‑the ground support is busiest
• Install and repair physical equipment, run or repair network cabling, and set up workstations onsite
• Provide face‑to‑face support to the local team during the rotation
• Incident amp; Request Management:
• Log, track, and resolve support tickets through the service desk system
• Ensure accurate documentation of troubleshooting steps and resolutions.
• Maintain communication with clients regarding ticket progress.
• Be available for standby duty outside normal hours when required
• Client Environment Administration:
• Manage user accounts, permissions, and access requests (Active Directory / Microsoft Entra ID).
• Assist with device configuration and deployments.
• Support backup monitoring and basic recovery tasks
• Documentation amp; Security:
• Keep client documentation, system diagrams, and password records accurate and up to date.
• Follow basic cybersecurity practices — secure password handling, applying updates/patches, and spotting phishing or suspicious activity.

Qualifications and Experience

• Matric (Grade 12)
• IT Diploma / Certificate or equivalent technical qualification.
• 1 – 3 years’ experience in a technical support or managed services environment.
• Exposure to cloud services (Microsoft 365 / Azure).
• Experience supporting rural, farming, or agricultural-sector clients
• Previous experience in a managed service provider (MSP) environment.
• Experience supporting multiple client environments

Technical Skills

• Networking (LAN/WAN, Wi‑Fi, VPN, TCP/IP, DHCP, DNS basics)
• Microsoft Environments (Windows 10/11, Microsoft 365)
• Windows Server basics (restarts, backups, health checks)
• RMM (remote monitoring and management) tools
• Monitoring and ticketing systems
• Basic cybersecurity practices (patching, antivirus, secure passwords, phishing awareness)