IT Engineer

Aaaa; Piketberg; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Aaaa is seeking an IT Engineer in South Africa to provide desktop, network, and basic server support with a mix of remote and onsite work. The onsite rotation at the Piketberg site occurs during harvest season, ensuring hands-on coverage when demand is highest.

You will use Microsoft 365 tools for end-user support, manage Windows endpoints, monitor systems via RMM, and handle incident tickets. The role requires readiness for standby duties and strong communication.

Qualifications

• Matric (Grade 12) is required.
• IT Diploma / Certificate or equivalent technical qualification.
• 1–3 years experience in technical support or MSP environment.
• Experience supporting multiple client environments.

Responsibilities

• Provide remote technical support to end users, mainly via Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
• Install, update, and maintain Windows desktops and laptops (Windows 10/11)
• Monitor client systems and devices using RMM tools
• Perform basic troubleshooting across network and infrastructure environments
• Escalate complex issues to senior engineers where required
• Travel to Piketberg for a 3-month onsite rotation each year during harvest season
• Install and repair physical equipment, run or repair network cabling, and set up workstations onsite
• Log, track, and resolve support tickets through the service desk system
• Maintain documentation of troubleshooting steps and resolutions
• Be available for standby duty outside normal hours when required
• Manage user accounts, permissions, and access requests (Active Directory / Microsoft Entra ID)
• Assist with device configuration and deployments
• Support backup monitoring and basic recovery tasks
• Follow basic cybersecurity practices — secure password handling, applying updates/patches, and spotting phishing or suspicious activity
• Handle client and user data responsibly and confidentially at all times

Skills

Networking

Microsoft Environments

Windows Desktop/Server

RMM tools

Monitoring systems

Cybersecurity basics

Communication

Ticketing & incident mgmt

Education

Matric (Grade 12)

IT Diploma / Certificate

Tools

Active Directory / Microsoft Entra ID

MS 365 admin tools

Job description

Job Purpose

The IT Engineer provides day-to-day desktop, network, and basic server support, split between remote support for most of the year and an onsite rotation at our Piketberg site during harvest season. The role suits a hands‑on, who can work reliably in a support driven, standby‑ready environment while delivering consistent service across remote and onsite periods.

Key Responsibilities

Remote & Desktop Support

• Provide remote technical support to end users, mainly via Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
• Install, update, and maintain Windows desktops and laptops (Windows 10/11)
• Monitor client systems and devices using RMM (remote monitoring and management) tools
• Perform basic troubleshooting across network and infrastructure environments
• Escalate complex issues to senior engineers where required

Network & Server Basics

• Support basic networking — Wi‑Fi, routers, switches, cabling, and VPN connectivity
• Perform basic server tasks — restarts, checking backups ran, monitoring disk space, and simple troubleshooting
• Assist with configuration changes and system adjustments

Onsite Support (Piketberg – Harvest Season)

• Travel to Piketberg for a 3-month onsite rotation each year during harvest season, when on-the ground support is busiest.
• Install and repair physical equipment, run or repair network cabling, and set up workstations onsite.
• Provide face‑to‑face support to the local team during the rotation

Incident & Request Management

• Log, track, and resolve support tickets through the service desk system.
• Ensure accurate documentation of troubleshooting steps and resolutions.
• Maintain communication with clients regarding ticket progress.
• Be available for standby duty outside normal hours when required

Client Environment Administration

• Manage user accounts, permissions, and access requests (Active Directory / Microsoft Entra ID).
• Assist with device configuration and deployments.
• Support backup monitoring and basic recovery tasks

Documentation & Security

• Keep client documentation, system diagrams, and password records accurate and up to date.
• Follow basic cybersecurity practices — secure password handling, applying updates/patches, and spotting phishing or suspicious activity.
• Handle client and user data responsibly and confidentially at all times

Qualifications & Experience

• Matric (Grade 12)
• IT Diploma / Certificate or equivalent technical qualification.
• 1 – 3 years' experience in a technical support or managed services environment.
• Previous experience in a managed service provider (MSP) environment.
• Experience supporting multiple client environments

Technical Skills

• Networking (LAN/WAN, Wi‑Fi, VPN, TCP/IP, DHCP, DNS basics)
• Microsoft Environments (Windows 10/11, Microsoft 365)
• Windows Server basics (restarts, backups, health checks)
• RMM (remote monitoring and management) tools
• Monitoring and ticketing systems
• Basic cybersecurity practices (patching, antivirus, secure passwords, phishing awareness)

Advantageous Skills

• Recognized IT certificate (e.g. CompTIA A+, Network+, Microsoft Modern Desktop).
• Exposure to cloud services (Microsoft 365 / Azure).
• Basic firewall or switch configuration.
• Experience supporting rural, farming, or agricultural-sector clients

Other Requirements

• Valid driver's license and own reliable transport.
• Own smartphone for authentication apps (MFA) and to stay reachable during standby.
• Good troubleshooting ability.
• Strong communication skills.
• Ability to manage multiple tickets simultaneously.
• High attention to detail, especially when handling user accounts and permissions.
• Able to work independently and use initiative, especially during remote periods.
• Willingness to learn and adapt to new tools and client environments.
• Comfortable with light physical work onsite (e.g. cabling, carrying equipment, occasional ladder use)