Remote IT Support Technician (South Africa-Based)

Mashreq Bank; South Africa; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading financial institution is seeking a Remote IT Support Technician to provide excellent technical assistance. In this role, you will troubleshoot IT issues, maintain system performance, and deliver outstanding customer support remotely. Ideal candidates should have a degree in IT, at least 2 years of experience, and strong communication skills. If you value an innovative work environment and professional growth, consider applying today.

Benefits

Competitive salary

Professional development and training opportunities

Supportive and collaborative work environment

Qualifications

• Minimum of 2 years of experience in IT support or a similar role.
• Experience working in a remote IT support environment is an advantage.
• Familiarity with cloud services (Microsoft 365, Google Workspace, etc.) is a plus.

Responsibilities

• Provide remote technical support for hardware, software, and network-related issues.
• Diagnose and resolve IT problems efficiently via phone, email, and chat.
• Monitor system performance and proactively address potential issues.

Skills

Proficiency in troubleshooting hardware, software, and network issues

Strong knowledge of Windows, macOS, and Linux operating systems

Excellent communication skills

Strong problem-solving abilities

Ability to explain technical concepts to non-technical users

Education

Diploma or degree in Information Technology, Computer Science, or related field

Tools

Remote desktop tools

IT support ticketing systems

Job description

Job Summary

The Elite Job is seeking a highly skilled and motivated Remote IT Support Technician to provide top-tier technical assistance to our clients. In this role, you will be responsible for troubleshooting IT issues, ensuring seamless system performance, and delivering outstanding customer support. You will work remotely, collaborating with international teams to maintain and improve IT infrastructure.

If you are passionate about technology, problem-solving, and providing excellent customer service, this is the perfect opportunity for you!

Key Responsibilities

• Provide remote technical support for hardware, software, and network-related issues.
• Diagnose and resolve IT problems efficiently via phone, email, and chat.
• Install, configure, and update software and hardware remotely.
• Monitor system performance and proactively address potential issues.
• Maintain detailed records of issues and solutions in the ticketing system.
• Assist with user account management, including password resets and access permissions.
• Guide clients through troubleshooting steps and educate them on best practices.
• Collaborate with internal teams to escalate complex technical issues.
• Stay up to date with the latest IT trends and security protocols.

Required Skills and Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with remote desktop tools and IT support ticketing systems.
• Basic knowledge of cybersecurity best practices.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities with a customer-focused approach.
• Ability to work independently and manage time effectively.
• A reliable internet connection and a quiet workspace for remote work.

Experience

• Minimum of 2 years of experience in IT support or a similar role.
• Experience working in a remote IT support environment is an advantage.
• Familiarity with cloud services (Microsoft 365, Google Workspace, etc.) is a plus.

Working Hours

• Flexible working hours based on South African time zone.
• May require occasional evening or weekend shifts, depending on client needs.

Knowledge, Skills, and Abilities

• Strong technical aptitude and willingness to learn new technologies.
• Ability to explain technical concepts to non-technical users.
• Exceptional attention to detail and organizational skills.
• Ability to handle multiple support requests simultaneously.
• Strong team player with a proactive attitude.

Benefits

• Competitive salary based on experience and qualifications.
• Work remotely from anywhere in South Africa.
• Professional development and training opportunities.
• Supportive and collaborative work environment.
• Opportunities for career growth within a global company.

Why Join The Elite Job?

At The Elite Job, we are committed to creating an environment where our employees thrive. We value innovation, teamwork, and professional growth. As part of our team, you will have the opportunity to work with cutting-edge technology, develop your skills, and make a real impact on clients worldwide. If you are looking for a company that values your expertise and supports your career ambitions, join us today!

How to Apply

If you are ready to take on this exciting opportunity, apply now!

• Submit your updated CV and a cover letter highlighting your relevant experience.
• Send your application to us with the subject line Remote IT Support Technician - South Africa.
• Shortlisted candidates will be contacted for an interview.
• We look forward to welcoming you to The Elite Job team!