IT Administrator – Hands-on Tech & Growth (YES Programme)

Pragma Global; Midrand; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pragma invites applications for a Youth Employment Service (YES) Programme IT Administrator role in Gauteng. The successful candidate will gain practical workplace experience, install and support Office 365, laptops, desktops and mobile devices, and manage user accounts and security across the IT environment.

You will work in a fast-paced setting, develop technical skills through internal/external training, and contribute to service delivery with strong attention to detail and problem-solving

Qualifications

• A+/N+/M365 Certification or equivalent qualification.
• A minimum of 1 year’s experience in an IT Administrator role.
• A minimum of 2 years’ experience with installing and supporting Office 365.
• Experience with installing/troubleshooting laptops, desktops, printers, and mobile devices.
• Installing and supporting desktop operating systems and Office 365 applications.

Responsibilities

• Administers the service request queue and IT mailbox.
• Resolves service requests according to SLA.
• Assists with monitoring and remediating endpoint-related security threats.
• Administers Microsoft AD and Entra ID.
• Installs/configures/troubleshoots laptops, desktops, printers, and mobiles.
• Installs and supports desktop OS and Office 365 applications.
• Troubleshoots basic networking problems.
• Supports video conferencing and biometric access control equipment.
• Processes invoices for payment.
• Coordinates repair activities with external vendors.
• Attends meetings and updates documentation as required.

Skills

A+/N+/M365 Certification

Office 365 administration

Hardware troubleshooting

Ticketing systems

Attention to detail

Ability to work under pressure

Education

IT certification

Tools

Microsoft AD

Entra ID

Office 365

Job description

Pragma invites applications for a Youth Employment Service (YES) Programme IT Administrator role in Gauteng. The successful candidate will gain practical workplace experience, install and support Office 365, laptops, desktops and mobile devices, and manage user accounts and security across the IT environment.

You will work in a fast-paced setting, develop technical skills through internal/external training, and contribute to service delivery with strong attention to detail and problem-solving