IT Administrator

Pragma Global; Midrand; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pragma invites applications for a Youth Employment Service (YES) Programme IT Administrator role in Gauteng. The successful candidate will gain practical workplace experience, install and support Office 365, laptops, desktops and mobile devices, and manage user accounts and security across the IT environment.

You will work in a fast-paced setting, develop technical skills through internal/external training, and contribute to service delivery with strong attention to detail and problem-solving

Qualifications

• A+/N+/M365 Certification or equivalent qualification.
• A minimum of 1 year’s experience in an IT Administrator role.
• A minimum of 2 years’ experience with installing and supporting Office 365.
• Experience with installing/troubleshooting laptops, desktops, printers, and mobile devices.
• Installing and supporting desktop operating systems and Office 365 applications.

Responsibilities

• Administers the service request queue and IT mailbox.
• Resolves service requests according to SLA.
• Assists with monitoring and remediating endpoint-related security threats.
• Administers Microsoft AD and Entra ID.
• Installs/configures/troubleshoots laptops, desktops, printers, and mobiles.
• Installs and supports desktop OS and Office 365 applications.
• Troubleshoots basic networking problems.
• Supports video conferencing and biometric access control equipment.
• Processes invoices for payment.
• Coordinates repair activities with external vendors.
• Attends meetings and updates documentation as required.

Skills

A+/N+/M365 Certification

Office 365 administration

Hardware troubleshooting

Ticketing systems

Attention to detail

Ability to work under pressure

Education

IT certification

Tools

Microsoft AD

Entra ID

Office 365

Job description

Job Description

At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognized, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply. Kickstart your career with meaningful, paid work experience through the YES Programme. Join a supportive environment where you’ll build practical skills, gain real-world exposure, and grow your confidence while contributing to a purpose-driven team.

At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognized, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply. Kickstart your career with meaningful, paid work experience through the YES Programme. Join a supportive environment where you’ll build practical skills, gain real-world exposure, and grow your confidence while contributing to a purpose-driven team.

Pragma invites young, unemployed South Africans to apply for available Youth Employment Service (YES) Programme opportunities. This initiative forms part of a public-private partnership aimed at addressing youth unemployment in South Africa. Through the YES Programme, successful candidates will gain 12 months of practical workplace experience, develop valuable skills, and improve their future employability within a leading industrial and asset management organisation.

You will enjoy working in a fast-paced environment where IT is seen as a competitive advantage. You will get exposure and experience with a wide variety of applications and systems. You will have opportunities to attend both internal and external training courses in order to develop your career. The ideal candidate should have great troubleshooting skills, pay attention to details, and have a thorough knowledge of computer hardware and software.

Minimum Requirements

• An A+/N+/M365 Certified Administrator or equivalent qualification.
• A minimum of 1 years’ experience in an IT Administrator role is advantageous.
• A minimum of 2 years’ experience with installing and supporting Office 365 is advantageous.
• A minimum of 2 years’ experience with installing and troubleshooting laptops, desktops, printers, and mobile devices is advantageous.
• Installing and supporting desktop operating systems.
• Installing and supporting Office 365 applications.
• Experience with ticketing systems and work scheduling.
• Basic understanding of financial control.
• Ability to work accurately.
• Ability to prioritise and work under pressure.
• Own vehicle is advantageous

Duties & Responsibilities

• Administers the service request queue and IT mailbox.
• Resolves service requests according to SLA.
• Assists with monitoring and remediating endpoint-related security threats.
• Administering and Supporting Microsoft AD and/or Entra ID.
• Installs, configures, and troubleshoots laptops, desktops, printers, and mobiles.
• Installing and supporting desktop Operating Systems.
• Installing and supporting Office 365 applications.
• Troubleshoot basic networking problems.
• Installing and supporting voice applications.
• Creates/amends/deletes user accounts in all systems.
• Supports Video Conferencing and biometric access control equipment.
• Processes invoices for payment.
• Manage and coordinate repair activities with external vendors.
• Attends meetings and updates documentation accurately when required.