ISP Technician — Network & Systems Support Pro

Fouche & Co Recruitment; Hillcrest; On-site; ZAR 78,000 - 123,000; Full time

Job summary

Fouche & Co Recruitment is seeking an Onsite ISP Technician to troubleshoot, maintain, and repair hardware, software, and network components across South Africa. You will handle escalated tickets, monitor system health, and ensure high-quality client support within SLA parameters.

The role requires a matric or higher, IT qualification, and at least 4 years in a technical support or helpdesk environment, with strong Windows, Linux, macOS, and remote desktop skills.

Qualifications

• Matric or NQF4 equivalent.
• Degree in IT, Computer Science, or related technical qualification (e.g., A+, N+, MCSE, Linux, Cisco).
• ITIL Foundation Certification is preferred.
• Minimum of 4 years’ experience in technical support, service management, or helpdesk.
• Solid knowledge of Windows, iOS, Linux, and Mac OS environments.
• Experience with remote desktop applications and helpdesk ticketing software.
• Hands-on experience with system maintenance and network upkeep.

Responsibilities

• Resolve complex support issues through detailed investigation and troubleshooting.
• Guide tickets through escalation to final resolution.
• Proactively monitor systems using monitoring tools to identify issues early.
• Install, configure, and maintain computer systems and network components.
• Maintain accurate documentation of support requests and interactions.
• Ensure support calls are closed within SLA and communicate clearly to users.
• Prepare technical reports and assist in creating IT troubleshooting training materials.

Skills

Analytical thinking

Problem solving

Communication

Customer service

Education

Matric / NQF4

IT degree or related qualification

Tools

Remote Desktop

Diagnostic tools

Helpdesk software

Job description

Fouche & Co Recruitment is seeking an Onsite ISP Technician to troubleshoot, maintain, and repair hardware, software, and network components across South Africa. You will handle escalated tickets, monitor system health, and ensure high-quality client support within SLA parameters.

The role requires a matric or higher, IT qualification, and at least 4 years in a technical support or helpdesk environment, with strong Windows, Linux, macOS, and remote desktop skills.