ISP Technician

Fouche & Co Recruitment; Hillcrest; On-site; ZAR 78,000 - 123,000; Full time

Job summary

Fouche & Co Recruitment is seeking an Onsite ISP Technician to troubleshoot, maintain, and repair hardware, software, and network components across South Africa. You will handle escalated tickets, monitor system health, and ensure high-quality client support within SLA parameters.

The role requires a matric or higher, IT qualification, and at least 4 years in a technical support or helpdesk environment, with strong Windows, Linux, macOS, and remote desktop skills.

Qualifications

• Matric or NQF4 equivalent.
• Degree in IT, Computer Science, or related technical qualification (e.g., A+, N+, MCSE, Linux, Cisco).
• ITIL Foundation Certification is preferred.
• Minimum of 4 years’ experience in technical support, service management, or helpdesk.
• Solid knowledge of Windows, iOS, Linux, and Mac OS environments.
• Experience with remote desktop applications and helpdesk ticketing software.
• Hands-on experience with system maintenance and network upkeep.

Responsibilities

• Resolve complex support issues through detailed investigation and troubleshooting.
• Guide tickets through escalation to final resolution.
• Proactively monitor systems using monitoring tools to identify issues early.
• Install, configure, and maintain computer systems and network components.
• Maintain accurate documentation of support requests and interactions.
• Ensure support calls are closed within SLA and communicate clearly to users.
• Prepare technical reports and assist in creating IT troubleshooting training materials.

Skills

Analytical thinking

Problem solving

Communication

Customer service

Education

Matric / NQF4

IT degree or related qualification

Tools

Remote Desktop

Diagnostic tools

Helpdesk software

Job description

An established Information Technology and Internet Service Provider delivering comprehensive technical support, networking, and infrastructure solutions across South Africa.

The Onsite ISP Technician will be responsible for troubleshooting, maintaining, and repairing hardware, software, and network components. This role involves handling escalated support tickets, monitoring system health, and ensuring high-quality client support within designated service level agreements.

Key responsibilities

• Resolve complex support issues through detailed investigation, replication, and structured troubleshooting.


• Guide support tickets through the escalation pipeline, taking ownership through to final resolution.


• Proactively monitor systems and software using dedicated monitoring tools to identify potential issues early.


• Install, configure, and maintain computer systems, network components, and applications.


• Maintain accurate documentation of support requests, troubleshooting steps, and customer interactions.


• Ensure all support calls are handled and closed within SLA parameters while providing clear feedback to end users.


• Prepare timely technical reports and assist in creating IT troubleshooting training materials.

Requirements

• National Senior Certificate (Matric) or NQF Level 4 equivalent.


• Relevant Degree in IT, Computer Science, or a related technical qualification (e.g., A+, N+, MCSE, Linux, Cisco).


• ITIL Foundation Certification is preferred.


• Minimum of 4 years’ experience in a technical support, service management, or helpdesk environment.


• Solid working knowledge of Windows Operating Systems, iOS, Linux, and Mac OS environments.


• Practical experience with remote desktop applications, diagnostic tools, and helpdesk ticketing software.


• Hands-on experience with application support, system software parameters, and network maintenance.

Attributes

• Strong analytical and problem‑solving abilities.


• Excellent verbal and written communication skills with a customer‑centric mindset.


• High attention to detail with strong organisational skills.


• Ability to prioritise and manage multiple support issues simultaneously under pressure.

Remuneration

R7 000 - R11 000 monthly

Please note that only shortlisted candidates will be contacted