Investigations Coordinator - Head Office

Bidvest Protea Coin; Gauteng; On-site; ZAR 380,000 - 520,000; Full time

Job summary

Bidvest Protea Coin is seeking an Investigations Co-ordinator in the Investigations Division, based at Head Office. You will oversee the Nedbank Investigations Project, manage investigators and informers, and ensure timely court procedures and client liaison.

The role demands extensive experience in crime investigations, strong communication and reporting skills, and PSIRA A certification. A driver’s license, own transport and proficiency with MS Office are required.

Qualifications

• Proven managerial track record in investigations or security.
• Knowledge of banking crime security practices and procedures.
• Strong report writing and presentation skills.
• Ability to liaise with clients, HR, SAPS and court officials.

Responsibilities

• Oversee the Nedbank Investigations Project, investigators, intelligence handlers and field staff.
• Coordinate investigations of crime incidents and client requests.
• Manage informers, informant rewards and CCTV requests.
• Ensure court procedures are followed and SOPs are adhered to.
• Provide security advice to clients and conduct risk assessments.

Skills

Leadership experience

Interpersonal skills

Communication skills

Ability to work under pressure

Organisation skills

Education

Matric + NQF 6 Qualification – Forensic Investigations

PSIRA Grading A

Tools

MS Excel

MS Word

MS Office

Job description

A vacancy exists for an Investigations Co-ordinator in the Investigations Division based at Head Office - NEDBANK CONTRACT

The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

• Managing the NEDBANK INVESTIGATIONS PROJECT, Investigators, Intelligence Handlers, Fieldworkers and ATM Task Team
• Managing and Investigation of Nedbank crime incidents / Client Requests
• Handling of informers and intelligence
• Management of Informer Rewards
• Ensure that Court procedures are fulfilled
• Liaise with HR department concerning disciplinary enquiries to ensure fulfilment thereof
• Liaise with Clients / SAPS / Court officials
• Handling of Au Exhibit safe – where needed
• Inspection of dockets according to brought forward system
• Security advice to Client
• Threat and Risk assessment
• Client liaison and professional client relationship
• Manpower Management
• Equipment Management
• Effectively dealing with and managing client complaints
• Knowledge of Health and Safety management
• Ensuring Investigators problems that are reported are solved
• Ensure that all company / client SOP’s are followed
• Ensure BPC policies and procedures are followed at all times
• After hour visits and standby duties
• Training of co-workers in the investigation of crime and handling of informers
• Managing of CCTV footage requests - Downloading

The suitable candidate shall have the following qualifications/attributes/skills:

• Proven record of at least 6 Years Managerial experience
• Matric + NQF 6 Qualification – Forensic Investigations
• Banking Crime Security knowledge
• Driver’s license
• Own transport – reliable and economical
• Computer literacy (MS Excel) and Word.
• Minimum of 10-year experience in investigating of incidents (criminal as well as departmental)
• SAPS, Defence force, and with NIA experience will be an advantage.
• Firearm competency Up to Date – Handgun, Shotgun and Rifle
• Have excellent presentation, written, verbal communication and report writing skills.
• PSIRA Grading A
• Strong interpersonal skills, professionalism to liaise with clients.
• Ability to work under pressure to meet targets.
• Work independently.
• A fair deal of patience.
• Meet deadlines.
• Go the extra mile.
• Good organizer.
• Proficiency in MS Office.
• Management and Supervising skills for in house training