Duty Manager

Bidvest Protea Coin; Centurion; Vor Ort; ZAR 260.000 - 420.000; Vollzeit

Zusammenfassung

Bidvest Protea Coin is seeking a Security NOC Manager to oversee all security technology systems and manage risk situations detected by workstation operators. The role requires managerial experience, strong communication, and a solid understanding of control room procedures.

Proficiency with MS Office, Lync, Google Earth and Windows applications is essential, with knowledge of Signal Tower/Axon advantageous.

Qualifikationen

• PSIRA Grade A certification required.
• Grade 12 or equivalent qualification.
• Experience in a multi-functional control room environment.
• Managerial or similar experience essential.
• Knowledge of Signal Tower and Axon advantageous.
• MS Office and Lync, Google Earth and Windows-based applications.
• Strong communication, tact, diplomacy, assertiveness and relationship building.
• Integrity, energy, initiative and ability to work under pressure.

Aufgaben

• Monitor and oversee all security technology systems in the NOC, receive responses as prescribed.
• Accept and manage all risk situations detected and reported by workstation operators.
• Ensure client instructions are prioritized and completed by due dates.
• Ensure all NOC staff adhere to policies and procedures.
• Conduct on-site training with NOC staff on new procedures and systems.
• Research new methods to improve control room procedures.
• Assist client in opening criminal cases when incidents occur.
• Ensure handover is documented at each shift change.
• Prevent unauthorized entry into the NOC.
• Capture all incident details to maintain a clear audit trail of events and actions.
• Delegate resources during emergencies as required by the duty manager.
• Maintain full shift staffing levels.
• Oversee incidents, exceptions and crisis management.
• Monitor operator performance and CCTV/alarm system outputs.
• Escalate positive alarms and record all responses on the software platforms.
• Data capture and daily CCTV/alarm reports.
• Communicate via two-way radio and telephone.
• Conduct health checks for technical systems.
• Ensure all reports are written to a high standard in English.

Kenntnisse

Leadership

Communication

Decision making

Attention to detail

Tactical thinking

Ausbildung

PSIRA Certification Grade A

Grade 12

Tools

MS Office

Lync

Google Earth

Windows-based apps

Signal Tower

Axon

Jobbeschreibung

• Monitor and oversee all security technology systems in the NOC, receive responses as prescribed;
• Accept and manager all risk situations as detected, identified and reported by the workstation operators;
• Ensure all instructions, assignments, tasks, requests and responsibilities assigned by the client is given first priority and completed on or before the due dates;
• Ensure all NOC workstation staff adhere to policies and procedures;
• Do regular workstation job description tests with the NOC personnel to ensure they are familiar with their respective post descriptions and re-train where applicable;
• Conduct on-site training with the NOC workstation staff on new procedures and systems;
• Research new methods of control room operating procedures to improve current operations;
• Assist client in opening of criminal cases in the event of incidents and possible investigation if required;
• Ensure handing and taking over is performed and documented at each shift change;
• Ensure there is no unauthorized entry into the NOC;
• All matters reported into the NOC should be treated as an incident and all detail captured and an appropriate response rendered to ensure a clear audit trail of the sequence of events and actions;
• In cases of emergencies the duty manager must delegate resources as required;
• Must be able to manage and ensure there is a full complement manning each shift;
• Incidents, exceptions and crisis management;
• Manage operator performance and outputs i.e. CCTV camera and intruder alarm system monitoring;
• Monitor alarm systems, **escalate** positive alarms, capture detail of all responses to all alarms on the appropriate software platforms;
• Data capture and complete daily CCTV and alarm reports;
• Communicate via two-way radio and telephone;
• Conduct health checks for technical systems;
• All verbal and written reports including data capture must be of a high standard/quality and in English

Preferred qualifications/attributes/skills:

• PSIRA certification Grade A;
• Grade 12 or equivalent qualification;
• Relevant experience in a multi-functional control room environment;
• Relevant experience in a Managerial or similar position is essential;
• Systems knowledge and experience on Signal Tower and Axon will be to your advantage
• MS Office and Lync, Google earth and Windows based applications;
• Good communication, tact, diplomacy, assertiveness and relationship building;
• Must be flexible, honest, have integrity, drive, energy, creativity, initiative, independence and be able to work under pressure;
• Good legal understanding as per the Criminal Procedure Act and have general knowledge of common statutory law, constitution and bill of rights and court litigation;
• Investigative and administrative knowledge;
• Must have basic electronic knowledge;
• Clean disciplinary, criminal and credit record;
• Own transport and driver’s license;

Employment consideration will be in accordance with the Employment Equity Act requirements

Should you not hear from us within 14 days after closing date, your application should be considered unsuccessful