Internal Sales Support - Civil Engineering

Professional Resources Partners Pty Ltd; Kempton Park; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Professional Resources Partners Pty Ltd is looking for a candidate for the Internal Sales Support role in Kempton Park, South Africa. You will play a key role in ensuring smooth sales operations and building customer relationships. Your responsibilities include processing orders, contacting clients, managing the sales pipeline, and providing administrative support.

The ideal candidate has 2-4 years of relevant experience, strong attention to detail, and excellent communication skills. A background in engineering or technical sales is an advantage. Join us to elevate our sales operations!

Qualifications

• 2–4 years’ experience in internal sales support or order processing.
• Excellent phone and email communication skills.
• Strong attention to detail for order entry and invoicing.

Responsibilities

• Process and track sales orders accurately.
• Contact clients to confirm orders and address queries.
• Manage the sales pipeline and update CRM systems.

Skills

Internal sales support

Order processing

Communication skills

Attention to detail

CRM or ERP familiarity

Education

Matric or NQF 4

Higher certificate or diploma in Business Administration, Sales, Commerce

Tools

SAP

QuickBooks

Zoho

Job description

Role Overview

The Internal Sales Support candidate will play a pivotal role in ensuring smooth sales operations and excellent customer relationships. Reporting to the Sales Manager, you’ll support the processing of orders and proactively engage with clients to close deals and grow revenue.

Key Responsibilities

• Accurately process and track sales orders, ensuring timely data entry and coordination with operations and logistics
• Proactively contact clients (email/phone) to confirm orders, address queries, close pending deals, and follow up on quotations
• Manage the sales pipeline, update CRM or internal tracking systems
• Generate sales documentation: quotations, order confirmations, delivery notes, sales reports
• Liaise with Warehouse, Installation, and Contracts teams to coordinate delivery logistics and ensure customer satisfaction
• Identify upselling or cross-selling opportunities from existing clients
• Provide administrative support to Sales Director and team (e.g., meeting scheduling, preparing client reports)
• Act as an internal point of contact for clients, fostering long-term relationships through excellent communication

Ideal Candidate Profile

• 2–4 years’ experience in internal sales support, administrative support in sales, or order processing, preferably within engineering, industrial materials, or technical settings
• Excellent phone and email communication skills, with the ability to build rapport and close deals
• Strong attention to detail and data accuracy for order entry and invoicing
• Familiarity with CRM or ERP systems (e.g., SAP, QuickBooks, Zoho) is a plus
• Proactive and goal oriented, with the ability to work well under pressure and manage time effectively

Qualifications

• Minimum Matric or NQF 4, though a higher certificate or diploma in Business Administration, Sales, Commerce, or related field is advantageous
• Experience or understanding of technical sales or engineering materials will be beneficial