Internal Sales Supervisor: Lead & Elevate Service

Humankind; Johannesburg; On-site; ZAR 420,000 - 580,000; Full time

Job summary

Humankind in Johannesburg is seeking an Internal Sales Supervisor to lead the internal sales team and maintain exceptional customer service levels. The role focuses on process improvement, order accuracy, and close collaboration with the Sales Manager to drive performance.

You will manage relationships, oversee daily activities, and ensure timely responses to queries while upholding SOPs and operational standards. Experience in export coordination is a plus.

Qualifications

• 3–5 years of experience in Customer Service, Internal Sales, Operations or similar.
• Minimum 3 years of supervisory/team leadership experience.
• Strong people management and organisational skills.
• Excellent customer service and relationship management abilities.
• Strong attention to detail and accuracy.
• Proven ability to understand, implement and improve processes.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise and coordinate the daily activities of the Internal Sales team.
• Support the Internal Sales Manager with team performance, KPIs, staff management and development.
• Oversee order processing, quotations and customer queries, ensuring accuracy and timely turnaround.
• Monitor customer service levels and ensure a high standard of service.
• Manage and monitor case management queues and resolutions.
• Coordinate between Internal and External Sales teams.
• Monitor turnaround times and service levels.
• Ensure internal SOPs are followed and improvements are implemented.
• Assist with system improvements and showroom stock accuracy.
• Prepare operational reports and provide feedback to management.

Skills

People management

Customer service

Process improvement

Communication

Multi-tasking

Export coordination

Attention to detail

Leadership

Time management

Tools

CRM software

MS Office/Excel

Job description

Humankind in Johannesburg is seeking an Internal Sales Supervisor to lead the internal sales team and maintain exceptional customer service levels. The role focuses on process improvement, order accuracy, and close collaboration with the Sales Manager to drive performance.

You will manage relationships, oversee daily activities, and ensure timely responses to queries while upholding SOPs and operational standards. Experience in export coordination is a plus.