Internal Sales Supervisor - Customer Success & Ops

BCE Foods; Gauteng; On-site; ZAR 300,000 - 420,000; Full time

Job summary

A leading food company is seeking an Internal Sales Supervisor for their Head Office in the West Rand, Gauteng. This role involves overseeing daily operations, managing the internal sales team, and ensuring high standards of customer service. The ideal candidate should have exceptional customer service skills and the ability to implement strategies to improve performance and satisfaction. Responsibilities also include monitoring order processing, case management, and assisting in team management and training.

Qualifications

• Exceptional skills in follow-up and feedback regarding customer service.

Responsibilities

• Oversee customer-facing support functions and manage daily operations.
• Supervise the internal sales team and ensure service standards are met.
• Implement strategies for customer satisfaction and efficiency.
• Monitor order processing, quotations, and customer queries.

Skills

Customer Service Orientation

Job description

A leading food company is seeking an Internal Sales Supervisor for their Head Office in the West Rand, Gauteng. This role involves overseeing daily operations, managing the internal sales team, and ensuring high standards of customer service. The ideal candidate should have exceptional customer service skills and the ability to implement strategies to improve performance and satisfaction. Responsibilities also include monitoring order processing, case management, and assisting in team management and training.