Internal Sales Supervisor

Humankind; Johannesburg; On-site; ZAR 420,000 - 580,000; Full time

Job summary

Humankind in Johannesburg is seeking an Internal Sales Supervisor to lead the internal sales team and maintain exceptional customer service levels. The role focuses on process improvement, order accuracy, and close collaboration with the Sales Manager to drive performance.

You will manage relationships, oversee daily activities, and ensure timely responses to queries while upholding SOPs and operational standards. Experience in export coordination is a plus.

Qualifications

• 3–5 years of experience in Customer Service, Internal Sales, Operations or similar.
• Minimum 3 years of supervisory/team leadership experience.
• Strong people management and organisational skills.
• Excellent customer service and relationship management abilities.
• Strong attention to detail and accuracy.
• Proven ability to understand, implement and improve processes.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise and coordinate the daily activities of the Internal Sales team.
• Support the Internal Sales Manager with team performance, KPIs, staff management and development.
• Oversee order processing, quotations and customer queries, ensuring accuracy and timely turnaround.
• Monitor customer service levels and ensure a high standard of service.
• Manage and monitor case management queues and resolutions.
• Coordinate between Internal and External Sales teams.
• Monitor turnaround times and service levels.
• Ensure internal SOPs are followed and improvements are implemented.
• Assist with system improvements and showroom stock accuracy.
• Prepare operational reports and provide feedback to management.

Skills

People management

Customer service

Process improvement

Communication

Multi-tasking

Export coordination

Attention to detail

Leadership

Time management

Tools

CRM software

MS Office/Excel

Job description

Internal Sales Supervisor – Johannesburg

Lead the Team. Drive Service Excellence. Make an Impact.

A leading organisation is seeking an experienced and motivated Internal Sales Supervisor to join their Johannesburg team.

This is an exciting opportunity for a strong customer service, internal sales or operations professional who is ready to take the next step in their career and play a key role in driving team performance, operational efficiency and exceptional customer service.

The successful candidate will work closely with the Internal Sales Manager, supervising the day-to-day activities of the internal sales and customer‑facing support functions while ensuring service levels, processes and performance standards are consistently maintained.

Key Responsibilities

• Supervise and coordinate the daily activities of the Internal Sales team.
• Support the Internal Sales Manager with team performance, KPIs, staff management and development.
• Oversee order processing, quotations and customer queries, ensuring accuracy and timely turnaround.
• Monitor customer service levels and ensure a consistently high standard of service.
• Manage and monitor case management queues, ensuring queries and concerns are resolved timeously.
• Coordinate effectively between Internal and External Sales teams.
• Monitor turnaround times, service levels and operational performance.
• Ensure internal processes, policies and SOPs are consistently followed.
• Identify operational issues, risks and performance gaps and elevate where required.
• Oversee export coordination activities and ensure relevant compliance requirements are met.
• Monitor order accuracy and implement measures to reduce operational errors.
• Assist with system improvements and ensure effective system usage across the team.
• Oversee demo bookings and scheduling.
• Ensure showroom stock is accurate, presentable and ready for customer engagement.
• Monitor customer feedback and implement appropriate improvements.
• Ensure customers are kept informed regarding delays, issues or service concerns.
• Assist with resolving customer issues and escalating critical matters appropriately.
• Prepare operational reports and provide regular feedback to the Internal Sales Manager.
• Support a culture of accountability, teamwork and continuous improvement.

Requirements & Experience

• 3–5 years' experience in Customer Service, Internal Sales, Operations or a similar environment.
• Minimum 3 years' previous supervisory/team leadership experience – essential.
• Strong people management and organisational skills.
• Excellent customer service and relationship management abilities.
• Strong attention to detail and a high level of accuracy.
• Proven ability to understand, implement and improve processes.
• Strong problem‑solving and decision‑making skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working under pressure while remaining calm and professional.
• High level of personal accountability, ownership and integrity.
• Export coordination experience will be advantageous.
• Strong computer and systems proficiency.

The Ideal Candidate

We are looking for a hands‑on and solutions‑focused supervisor who enjoys working with people, improving processes and ensuring customers receive an exceptional level of service.

You will be organised, accountable and confident in managing a team, with the ability to identify issues before they become problems and take ownership of finding practical solutions.

If you are ready to step into a leadership role where your people skills, operational ability and customer‑focused approach can make a real difference, this could be the opportunity for you.

Location: Johannesburg

Position: Internal Sales Supervisor

Experience: 3–5 years' relevant experience

Supervisory Experience: Minimum 3 years essential