Internal Sales Coordinator

Boardroom Appointments; Pinetown; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A recruitment agency is seeking an Internal Sales Coordinator to provide outstanding customer service and effectively manage orders. Candidates should possess a Matric with Mathematics, ideally a Diploma or Degree, and have at least 3 years of relevant customer service experience. Strong computer skills in Excel and SAP are essential, alongside excellent planning, organizational abilities, and attention to detail. This role involves communication with the Distribution team and ensuring customer satisfaction through meticulous order management.

Qualifications

• Minimum 3 years experience in Customer Service or similar role.
• Excellent attention to detail and sense of urgency.

Responsibilities

• Maintain outstanding customer service and excellent relations.
• Capture and load orders from customers via telephone or email.
• Manage customer back-orders and update all relevant parties.
• Administer and maintain all documents pertaining to customer orders.
• Co-ordinate delivery requirements with the Distribution team.
• Ensure deliveries satisfy customer requirements.
• Provide customers with required reports.
• Prepare Price Increase Letters.
• Update and ensure customer information in SAP is correct.

Skills

Customer service skills

Excellent computer skills

Strong planning skills

Numeracy skills

Ability to multi-task

Education

Matric with Mathematics

Diploma or Degree (advantageous)

Tools

EXCEL

SAP

Job description

About the job Internal Sales Coordinator

• Matric with Mathematics.
• Diploma or Degree is advantageous
• 3 years working experience in a Customer Service or similar role
• Excellent Computer Skills - EXCEL (SAP will be advantageous)
• Strong planning and organisational skills
• Customer Orientated
• High attention to detail with strong numeracy skills
• Ability to multi-task
• Sense of urgency and ability to communicate this on all levels

Responsibilities

• Maintaining outstanding customer service and excellent customer relations
• Capturing and loading orders from customer via telephone and / or email
• Managing Customer back-orders and updating all relevant parties
• Administering and maintaining all documents pertaining to customers orders
• Co-ordinating delivery requirements with the Distribution team
• Ensuring that deliveries are made in accordance with the objective of satisfying customers requirements
• Providing Customers with required reports (Daily / Weekly / Monthly)
• Preparing Price Increase Letters
• Updating and ensuring Customer Information in SAP is correct