Insurance Customer Service Representative (Call-Center)

AAA WCNY; Gauteng; On-site; ZAR 713,000 - 849,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Disability Insurance

Tuition Reimbursement

Job summary

AAA WCNY is hiring an Insurance Customer Service Representative (Call-Center) in a hybrid-capable role. The position involves assisting customers via phone, walk-ins, and other touchpoints, resolving issues promptly, and promoting Club memberships to support growth.

The role requires knowledge of carrier offerings, the ability to work evenings and weekends, and a proactive approach to privacy and security in handling policy information.

Qualifications

• Must obtain and maintain the required license or certification in active status.
• Working knowledge of carrier offerings, processes, and requirements.
• Able to work evenings, weekends, and events as required by business need/Leadership directive.
• Able to multitask in various areas of insurance sales and service.

Responsibilities

• Assist customers through multiple channels (work activities, walk-ins, phone) and resolve issues with tailored solutions.
• Maintain phone queue availability to ensure timely customer service.
• Verify customer information and document all interactions/transactions for policies and carriers.
• Promote AAA memberships and Club products/services to reach sales targets.

Education

High School or better

Job description

Insurance Customer Service Representative (Call-Center)

Job Category: Insurance

Requisition Number: INSUR001736

• Posted : September 17, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

AAA Corporate
100 International Dr
Williamsville, NY 14221, USA

• Pay or shift range: $21 USD to $25 USD
  Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required.Our benefits package includes, but is not limited to, health and dental insurance, 401(k) plan with competitive match, fully paid group life insurance, short- and long-term disability insurance, travel discounts and a free AAA membership.To learn more visit: www.aaa.com/careers

Description

Compensation

• Starting Pay Rate: $21.00 - $25.00/hr

Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical Insurance
• Health Spending Account (HSA) with company match
• Paid Time Off
• Pre-Tax & Roth 401(k) plan with company match
• Flexible Scheduling
• Dental and Vision Insurance
• Life and AD&D Insurance
• Tuition reimbursement & company-paid training programs
• Company Paid Short-term & Long-term disability
• Flexible Spending Accounts
• Tuition reimbursement & company-paid training programs

Job Responsibilities

• 35% Customers Helped: Efficiently assist customers through a variety of touchpoints including work activities, walk-ins, & phone calls. Ensure customer needs are met promptly & effectively and proactively address & resolve any issues by offering solutions tailored to their specific situations. Strive to resolve inquiries during the first interaction to enhance customer satisfaction.
• 30% Answer Rate: Maintain and/or exceed outlined expectations for phone queue availability to ensure customers are assisted in a timely manner.
• 25% Quality: Ensure each customer is properly verified to maintain privacy & security standards. Accurately documents all interactions and transactions related to policies, customers, carriers, and third-party touchpoints. Ensure clarity and completeness in all records. Attach all email & policy paperwork communications to the relevant policy in the appropriate system, ensuring easy access and traceability. Consistently demonstrate AAA Core Values in every interaction, fostering trust and reliability. Deliver an exceptional Member experience by addressing customer needs promptly, professionally, and empathetically.
• 10% New Members: Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sell AAA memberships to meet/exceed outlined expectations.

Job Specific Requirements

• Responsible to obtain and maintain the required license or certification in an active status
• Able to display working knowledge of carrier offerings, processes, and requirements
• Ability to work evenings, weekends, & events as required by business need/Leadership directive
• Working knowledge of computer software and ability to effectively navigate multiple systems
• Ability to operate independently and display proficiency in minimization of errors & problem solving
• Must be able to resolve problems and work under pressure to diffuse member concerns
• Work under pressure during periods of high volume
• Ability to multitask in various areas of insurance sales and service

Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
• Must be able to lift, carry, push, pull a maximum of 30 lbs

This position does not offer visa sponsorship now or in the future.

Qualifications

Education

Required

High School or better.

Experience

Preferred

Prior sales/customer service and/or insurance experience.

Licenses & Certifications

Preferred

NYS P&C Insurance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.