Insurance Claims Team Lead

Placements24; South Africa; Híbrido; ZAR 600.000 - 900.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Medical aid benefits

Retirement fund

Professional development

Resumo da vaga

Placements24 seeks an experienced Insurance Claims Team Lead to oversee claims handling in Paarl, Western Cape. The role combines on-site supervision with remote work flexibility to guide the team effectively.

Ideal candidate has 4+ years in insurance claims handling, including 1–2 years in a supervisory role, and strong leadership, communication, and problem-solving skills. This position supports a reputable insurer focused on service excellence.

Qualificações

• Bachelor�s degree in a related field (Business Administration, Law, or similar).
• Minimum 4 years in insurance claims handling with 1–2 years in a supervisory/lead role.
• Strong knowledge of property, casualty, and auto claims processes.

Responsabilidades

• Lead, mentor, and supervise a team of claims handlers and administrators.
• Ensure accurate and timely processing of all claims.
• Monitor performance, provide feedback, and conduct reviews.
• Develop best practices for claims handling and customer service.
• Handle escalated/complex claims and inquiries.
• Train new team members on policies, procedures, and systems.
• Collaborate with other departments to resolve issues.
• Maintain knowledge of insurance regulations and policy terms.

Conhecimentos

Leadership

Communication

Team management

Problem-solving

Interpersonal skills

Formação

Bachelor's degree in Business Administration or Law

Ferramentas

Claims management software

Microsoft Office

Descrição da vaga

About the Role Our client, a reputable insurance firm committed to exceptional customer service, is seeking an experienced Insurance Claims Team Lead to oversee their claims handling operations in Paarl, Western Cape . This hybrid role requires a balance of on-site presence and remote flexibility, allowing you to guide your team effectively. You will be responsible for managing a team of claims handlers, ensuring efficient and accurate claim processing, and maintaining high standards of customer satisfaction. The ideal candidate will possess strong leadership skills, in-depth knowledge of insurance claims procedures, and a passion for developing and motivating a team. This is a critical role that contributes directly to the client's reputation and operational success in the picturesque Western Cape region.

Key Responsibilities

• Lead, mentor, and supervise a team of insurance claims adjusters and administrators.
• Ensure the accurate and timely processing of all assigned insurance claims.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Develop and implement best practices for claims handling and customer service.
• Handle escalated claims and complex customer inquiries.
• Train new team members on company policies, procedures, and claims systems.
• Collaborate with other departments to resolve claim-related issues.
• Maintain a thorough understanding of relevant insurance regulations and policy terms.
• Identify opportunities for process improvements to enhance efficiency and customer experience.
• Uphold the company's commitment to fairness, integrity, and customer satisfaction.

Requirements

• A Bachelor's degree in Business Administration, Law, or a related field.
• A minimum of 4 years of experience in insurance claims handling, with at least 1-2 years in a supervisory or team lead capacity.
• Strong knowledge of various insurance lines (e.g., property, casualty, auto).
• Excellent leadership, coaching, and team management skills.
• Proficiency in claims management software and standard office applications.
• Strong problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a hybrid work environment.
• Reside within commuting distance of Paarl, Western Cape .
• Commitment to ethical conduct and customer service excellence.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and career advancement.
• A supportive team environment in Paarl .
• Exposure to diverse and challenging claims scenarios.
• Potential for hybrid work flexibility.