Insurance Claims Specialist - Empathy & Resolution

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a dedicated Insurance Claims Handler for our Randburg branch. You will guide policyholders from initial report to final settlement, ensuring clear communication and efficient resolution.

The role emphasizes accuracy, empathy, and proactive management of a diverse caseload within a busy office environment. You will collaborate with a supportive team to maintain high customer satisfaction and smooth claims processing.

Qualifications

• Experience in claims handling or customer service within insurance.
• Strong knowledge of insurance policies and claims procedures.
• Excellent communication and interpersonal skills; ability to empathise.
• Good organisation and ability to manage multiple claims.
• Proficient with claims management software and standard office apps.
• Detail-oriented with accuracy in Randburg.

Responsibilities

• Receive and log new insurance claims; gather initial information.
• Explain the claims process to policyholders and required docs.
• Assess claim validity based on policy terms; perform preliminary checks.
• Coordinate with third parties like repairers or medical professionals.
• Process claim payments and maintain accurate records.
• Deliver exceptional customer service throughout the claims lifecycle.

Skills

Experience in claims handling

Customer service in insurance

Insurance policy knowledge

Communication skills

Organisational skills

Claims software proficiency

Attention to detail

Tools

Claims management software

Job description

Placements24 is seeking a dedicated Insurance Claims Handler for our Randburg branch. You will guide policyholders from initial report to final settlement, ensuring clear communication and efficient resolution.

The role emphasizes accuracy, empathy, and proactive management of a diverse caseload within a busy office environment. You will collaborate with a supportive team to maintain high customer satisfaction and smooth claims processing.