Insurance Claims Handler

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a dedicated Insurance Claims Handler for our Randburg branch. You will guide policyholders from initial report to final settlement, ensuring clear communication and efficient resolution.

The role emphasizes accuracy, empathy, and proactive management of a diverse caseload within a busy office environment. You will collaborate with a supportive team to maintain high customer satisfaction and smooth claims processing.

Qualifications

• Experience in claims handling or customer service within insurance.
• Strong knowledge of insurance policies and claims procedures.
• Excellent communication and interpersonal skills; ability to empathise.
• Good organisation and ability to manage multiple claims.
• Proficient with claims management software and standard office apps.
• Detail-oriented with accuracy in Randburg.

Responsibilities

• Receive and log new insurance claims; gather initial information.
• Explain the claims process to policyholders and required docs.
• Assess claim validity based on policy terms; perform preliminary checks.
• Coordinate with third parties like repairers or medical professionals.
• Process claim payments and maintain accurate records.
• Deliver exceptional customer service throughout the claims lifecycle.

Skills

Experience in claims handling

Customer service in insurance

Insurance policy knowledge

Communication skills

Organisational skills

Claims software proficiency

Attention to detail

Tools

Claims management software

Job description

About the Role

Our client is looking for a dedicated and empathetic Insurance Claims Handler to manage customer claims from initial report to final settlement in their busy office in Randburg, Gauteng . You will be the primary point of contact for policyholders, guiding them through the claims process with professionalism and care. This role requires excellent communication skills, a strong sense of responsibility, and the ability to manage a caseload efficiently. Join a supportive team environment where your contributions to customer satisfaction and efficient claims resolution are highly valued within the Randburg branch.

Key Responsibilities

• Receive and log new insurance claims, gathering all necessary initial information.
• Communicate proactively with policyholders to explain the claims process and required documentation.
• Assess claim validity based on policy terms and conditions, conducting preliminary investigations.
• Liaise with third parties, such as repairers or medical professionals, as needed.
• Process claim payments and ensure accurate record-keeping of all claim-related activities.
• Provide exceptional customer service throughout the claims handling lifecycle.

Requirements

• Previous experience in claims handling or customer service within the insurance sector.
• Strong understanding of insurance policies and claims procedures.
• Excellent communication and interpersonal skills, with the ability to empathize with clients.
• Good organisational skills and the ability to manage multiple claims simultaneously.
• Proficiency in using claims management software and standard office applications.
• Detail-oriented approach with a commitment to accuracy in Randburg .

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Office-based role promoting teamwork and direct mentorship.
• Comprehensive medical aid and retirement planning benefits.
• Opportunities for training and professional development in claims management.
• A stable and supportive work environment in Randburg .