Insurance Claims Specialist - Fair Settlements & Support

Placements24; Soweto; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Professional development

Supportive team environment in Soweto

Job summary

Placements24 in Soweto is seeking an Insurance Claims Handler to manage and process claims efficiently for clients in the Gauteng region. The role involves assessing claims, verifying policy coverage, and facilitating settlements in a fair and timely manner within a dedicated claims team.

You will liaise with assessors and legal experts, investigate claims, communicate decisions clearly, and ensure accurate record-keeping to deliver a smooth claims experience for policyholders in Soweto.

Qualifications

• Previous experience in claims handling or a related insurance role.
• Good understanding of insurance principles and policy wordings.
• Strong analytical and investigative skills with meticulous attention to detail.
• Excellent communication, negotiation, and customer service abilities.
• Proficiency in claims management software and standard office applications.
• Ability to manage a caseload and meet deadlines effectively.

Responsibilities

• Receive, register, and acknowledge insurance claims promptly.
• Investigate claims by gathering relevant information, documentation, and evidence.
• Assess the validity of claims against policy terms and conditions.
• Communicate claim status, decisions, and settlement offers clearly to policyholders.
• Process claims payments and ensure accurate record-keeping.
• Liaise with assessors, investigators, and legal experts as needed to resolve claims.

Skills

Analytical skills

Communication skills

Customer service

Negotiation

Attention to detail

Tools

Claims management software

MS Office

Job description

Placements24 in Soweto is seeking an Insurance Claims Handler to manage and process claims efficiently for clients in the Gauteng region. The role involves assessing claims, verifying policy coverage, and facilitating settlements in a fair and timely manner within a dedicated claims team.

You will liaise with assessors and legal experts, investigate claims, communicate decisions clearly, and ensure accurate record-keeping to deliver a smooth claims experience for policyholders in Soweto.