Insurance Claims Handler - Motor Division

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Retirement savings plan

Training and development opportunities

Supportive team in Soweto

Job summary

Placements24 in Soweto is seeking an efficient Insurance Claims Handler for its busy Motor Division. You will manage motor vehicle claims from initiation to closure, assess policy coverage, and communicate clearly with policyholders and repairers to drive fair resolutions.

The role requires strong customer service, empathy, and proficiency with claims management software and standard office tools. A hybrid work arrangement, medical aid, retirement savings, and ongoing development opportunities

Qualifications

• Minimum 2 years of experience in motor claims handling.
• Strong understanding of motor vehicle insurance principles.
• Excellent customer service and communication skills.

Responsibilities

• Receive, register, and assess new motor vehicle insurance claims.
• Verify policy coverage and determine liability.
• Communicate claim status, decisions and requirements to policyholders and third parties.
• Negotiate settlements with policyholders, repairers, and other relevant parties.
• Process payments for approved claims accurately and in a timely manner.
• Maintain detailed and accurate records of all claims activity in the claims management system.

Skills

Customer service

Communication skills

Empathy

Problem-solving

Tools

Claims management software

MS Office

Job description

About the Role

Our client is seeking an efficient and empathetic Insurance Claims Handler for their busy Motor Division based in Soweto . This role involves managing motor vehicle insurance claims from initiation to closure, ensuring prompt and fair resolution for policyholders. You will assess claim validity, communicate effectively with clients and repairers, and process payments according to company guidelines. The ideal candidate will have a good understanding of motor vehicle insurance principles and a commitment to providing excellent customer service within the Gauteng community.

Key Responsibilities

• Receive, register, and assess new motor vehicle insurance claims.
• Verify policy coverage and determine the extent of liability.
• Communicate claim status, requirements, and decisions clearly to policyholders and third parties.
• Negotiate settlements with policyholders, repairers, and other relevant parties.
• Process payments for approved claims accurately and in a timely manner.
• Maintain detailed and accurate records of all claims activity in the claims management system.

Requirements

• Minimum of 2 years of experience in insurance claims handling , specifically within motor claims.
• Good understanding of motor vehicle insurance policies, procedures, and terminology.
• Strong customer service and communication skills, with a focus on empathy and professionalism.
• Proficiency in using claims management software and standard office applications.
• Ability to manage a caseload efficiently and prioritize effectively.
• Problem-solving skills and attention to detail are essential.

Benefits

• Competitive salary range for an experienced claims handler.
• Hybrid work arrangement offering a balance of office and remote work.
• Medical aid and retirement savings plan available.
• Opportunities for further training and development within the insurance field.
• Be part of a team dedicated to supporting clients through challenging times in Soweto .