Senior Insurance Claims Handler

Placements24; Benoni; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Retirement fund

Professional development

Collaborative team

Job summary

Placements24 in Benoni is seeking a seasoned Senior Insurance Claims Handler to manage a diverse caseload with empathy and integrity. You will investigate, assess coverage, and negotiate settlements while maintaining meticulous records and supporting teammates.

The role offers a hybrid work model, enabling office collaboration and remote flexibility, with a focus on customer care and timely resolution for Gauteng policyholders.

Qualifications

• Minimum of 4 years of experience as an insurance claims handler.
• Experience handling multiple lines of business.
• Strong knowledge of insurance policies and claims procedures.
• Excellent negotiation, communication and customer service skills.
• Proficiency with claims management software and standard office apps.

Responsibilities

• Manage a portfolio of assigned insurance claims, ensuring timely and equitable resolution.
• Investigate claims by gathering information, interviewing claimants and witnesses, and reviewing documentation.
• Assess policy coverage and determine liability based on claim circumstances and policy terms.
• Negotiate settlements with policyholders and third parties within authorized limits.
• Maintain detailed and accurate records of all claim activities and communications in the claims system.
• Provide guidance and support to junior claims handlers and contribute to process improvements.

Skills

Negotiation

Communication

Customer service

Claims software

Investigation

Attention to detail

Tools

Claims management software

Job description

About the Role

Our client is seeking a seasoned and empathetic Senior Insurance Claims Handler to join their dedicated team in Benoni . This role is essential for providing exceptional service to policyholders during their time of need, managing claims efficiently and fairly from initial report through to settlement. You will handle a caseload of diverse claims, requiring strong investigative skills, accurate assessment of damages, and effective negotiation. The successful candidate will contribute to the team's success by ensuring prompt and professional claim resolution, embodying the company's commitment to customer care in Gauteng . This position benefits from a hybrid work model, offering a blend of office-based collaboration and remote flexibility.

Key Responsibilities

• Manage a portfolio of assigned insurance claims, ensuring timely and equitable resolution.
• Investigate claims by gathering information, interviewing claimants and witnesses, and reviewing documentation.
• Assess policy coverage and determine liability based on claim circumstances and policy terms.
• Negotiate settlements with policyholders and third parties within authorized limits.
• Maintain detailed and accurate records of all claim activities and communications in the claims system.
• Provide guidance and support to junior claims handlers and contribute to process improvements.

Requirements

• Minimum of 4 years of experience as an insurance claims handler, with experience in handling multiple lines of business.
• Strong understanding of insurance policies, claims procedures, and relevant legislation.
• Excellent negotiation, communication, and customer service skills.
• Proficiency in claims management software and standard office applications.
• Ability to manage workload effectively, prioritize tasks, and meet deadlines.
• Demonstrated problem-solving skills and attention to detail in Benoni .

Benefits

• Competitive salary with performance-based bonuses.
• Hybrid work arrangement promoting work-life balance.
• Comprehensive medical aid and retirement fund.
• Opportunities for continued professional development and training.
• A supportive and collaborative team environment focused on excellence in the Gauteng region.