Claims Handler - Motor Insurance

Placements24; Pretoria; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Hybrid work

Medical aid

Retirement planning

Specialized training

Mentorship

Job summary

Placements24 in Pretoria seeks a detail-oriented Claims Handler specializing in motor insurance. You will manage motor claims from notice of loss to resolution, verify policy coverage, assess damages, appoint assessors and repairers, and manage payments with excellent customer service.

The role requires strong organizational skills, accuracy under pressure, and proficiency with claims management systems and Microsoft Office.

Qualifications

• Previous experience as a Claims Handler in motor insurance is required.
• Understanding of motor vehicle repair processes and industry standards.
• Strong administrative and organizational abilities.
• Excellent communication and customer service skills.
• Proficiency in claims management systems and Microsoft Office Suite.

Responsibilities

• Receive and accurately record motor insurance claims notifications.
• Verify policy details and ensure valid coverage for reported incidents.
• Assess the extent of damage and liability; appoint accredited assessors and repairers as needed.
• Manage claim files meticulously, documenting all communications, decisions, and actions taken.
• Authorize and process payments for approved claims, repairs, and related expenses.
• Communicate effectively with policyholders, third parties, and internal departments throughout the claims process.

Skills

Administrative skills

Organizational skills

Communication skills

Customer service

Microsoft Office

Claims systems

Tools

Claims management software

Job description

About the Role

Our client is looking for a detail-oriented Claims Handler to specialize in Motor Insurance within their busy operations in Pretoria . This role involves managing motor vehicle claims from the initial notification of loss through to resolution. You will be responsible for verifying policy coverage, assessing damages, appointing assessors and repairers, and managing payments, all while ensuring excellent customer service. The ideal candidate will possess strong organizational skills, a keen eye for detail, and the ability to navigate complex claims processes efficiently, contributing to a team committed to providing swift and fair resolutions for policyholders.

Key Responsibilities

• Receive and accurately record motor insurance claims notifications.
• Verify policy details and ensure valid coverage for reported incidents.
• Assess the extent of damage and liability, appointing accredited assessors and repairers as needed.
• Manage claim files meticulously, documenting all communications, decisions, and actions taken.
• Authorize and process payments for approved claims, repairs, and related expenses.
• Communicate effectively with policyholders, third parties, and internal departments throughout the claims process.

Requirements

• Previous experience working as a Claims Handler , specifically within motor insurance , is required.
• Understanding of motor vehicle repair processes and industry standards.
• Strong administrative and organizational abilities.
• Excellent communication and customer service skills.
• Proficiency in claims management systems and Microsoft Office Suite.
• Ability to work efficiently under pressure and meet deadlines.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Hybrid work arrangement combining office-based collaboration with remote flexibility.
• Comprehensive benefits package including medical aid and retirement planning.
• Opportunities for specialized training in claims management and the automotive insurance sector.
• Supportive team environment with access to experienced mentors.