Junior Claims Handler - Short-Term Insurance

Placements24; Vereeniging; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid and retirement savings

Job summary

Placements24 is seeking a Junior Claims Handler in Vereeniging for a dynamic short-term insurance provider. This entry-level role focuses on learning claims processing, supporting senior handlers, and delivering great service to policyholders during a critical time.

You will register claims, handle straightforward cases, communicate updates, and maintain accurate records, with comprehensive training and a hybrid work model offered by the employer.

Qualifications

• Entry-level role focused on learning claims handling.
• Experience in admin or customer service is advantageous but not required.
• Willingness to learn about insurance and claims processes.
• Strong written and verbal communication.

Responsibilities

• Receive and register new claims with complete information.
• Process straightforward claims per procedures.
• Communicate with policyholders for updates and information.
• Liaise with service providers and assessors for resolution.
• Assist senior handlers with complex cases and admin tasks.
• Maintain accurate records of all claims activity.

Skills

Attention to detail

Excellent communication

Customer service mindset

Learning mindset

Education

Matriculation certificate

Tools

Microsoft Office

Job description

About the Role

Our client, a dynamic provider of short-term insurance solutions, is seeking an enthusiastic Junior Claims Handler to join their busy team in Vereeniging . This is an excellent entry-level opportunity for individuals with a keen eye for detail and a passion for customer service to begin their career in the insurance industry . You will be responsible for managing and processing basic claims efficiently, providing support to senior handlers, and ensuring a positive experience for policyholders during a critical time. This role is perfect for someone eager to learn and grow within a supportive professional setting.

Key Responsibilities

• Receive and register new claims, ensuring all necessary information is collected accurately.
• Process straightforward claims in accordance with company procedures and policy guidelines.
• Communicate with policyholders to gather information, provide updates, and explain the claims process.
• Liaise with service providers, assessors, and other stakeholders as required for claim resolution.
• Assist senior claims handlers with more complex cases and administrative tasks.
• Maintain accurate and up-to-date records of all claims activity in the system.

Requirements

• A matriculation certificate or equivalent qualification.
• Previous administrative or customer service experience is advantageous, but not essential.
• A strong desire to learn about the insurance industry and claims handling.
• Excellent communication skills, both written and verbal.
• High level of accuracy and attention to detail.
• Basic proficiency in computer applications, including Microsoft Office.

Benefits

• Competitive starting salary with regular reviews.
• Comprehensive training program for claims handling and insurance principles.
• Hybrid work model offering flexibility.
• Medical aid and retirement savings plan.
• A supportive team environment focused on professional development in Vereeniging .