Inside Sales Team Lead (Cape Town)

Fresha; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Private Healthcare & Wellbeing

Annual Leave - 15 days

Pension

Perks & Discounts

Food & Refreshments

Job summary

Fresha in Cape Town is seeking an Inside Sales Executive to convert qualified inbound leads into Fresha partners. You will understand client needs and guide them through the sales cycle from first contact to close.

This hands-on role requires a commercial mindset, strong communication, and the ability to work independently in a fast-paced tech environment. You’ll collaborate with Commercial and Onboarding teams to ensure a smooth partner journey and achieve targets.

Qualifications

• 2+ years of sales experience in a B2B environment.
• Proven ability to meet targets and convert prospects into customers.
• Strong discovery and questioning skills to uncover business challenges.
• Excellent verbal and written communication with business owners and decision-makers.
• Highly organised and resilient in a fast-paced, target-driven environment.
• Naturally curious with a growth mindset and willingness to learn.

Responsibilities

• Inbound Sales: take ownership of qualified inbound leads and maximise conversion.
• Discovery & Consultative Selling: understand prospect needs and tailor Fresha solutions.
• Full Sales Cycle: manage opportunities from contact to close, handle objections, maintain momentum.
• Pipeline & Performance: follow up on opportunities and achieve targets relating to conversion and revenue.
• CRM & Collaboration: keep CRM up-to-date and work with Commercial/Onboarding teams.
• Market Feedback: share insights to improve sales approach and conversion rates.

Skills

Sales Experience

Commercial Track Record

Consultative Selling

Communication

Organisation & Resilience

Curiosity & Growth

Job description

Inside Sales Executive | Cape Town

About Fresha

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.

Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries, with more than 1.5 billion appointments booked to date.

Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place.

We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.

Role Overview

Inside Sales Team Lead | Cape Town | Office-based (5 days/week)

We’re looking for an ambitious Inside Sales Team Lead to join our growing commercial team in Cape Town, focused on converting qualified inbound leads into new Fresha partners.

You’ll be responsible for understanding the challenges of prospective businesses, demonstrating how Fresha can help them run and grow their business, and managing the sales process from initial contact through to close.

This is a hands-on, target-driven sales role where you’ll have the opportunity to develop your commercial skills in a fast-growing technology business. You’ll work closely with our Commercial and Onboarding teams to ensure prospective partners have a great experience from their first interaction with Fresha through to becoming an active customer.

You’ll be joining a fast-paced environment where performance, learning and continuous improvement are highly valued. We’re looking for someone who is naturally curious, commercially driven and enjoys speaking to businesses, understanding their needs and finding the right solution for them.

To foster a collaborative environment centred on in-person interaction and teamwork, this role is 5 days/week in our Cape Town office.

What You’ll Do

• Inbound Sales: Take ownership of qualified inbound leads, responding promptly and effectively to maximise conversion and new partner acquisition.

• Discovery & Consultative Selling: Understand each prospect’s business, challenges and objectives, then demonstrate how Fresha can help solve their specific needs.

• Full Sales Cycle: Manage opportunities from initial contact through to close, handling objections, maintaining momentum and delivering a strong prospect experience throughout.

• Pipeline & Performance: Maintain structured follow-up across active opportunities and consistently achieve individual and team targets relating to conversion and revenue.

• CRM & Collaboration: Keep CRM activity and pipeline information accurate, while working closely with Commercial and Onboarding teams to ensure a smooth partner journey.

• Market Feedback: Share insights on lead quality, customer needs, recurring objections and market trends to help improve our sales approach and conversion rates.

What We’re Looking For

• Sales Experience: 2+ years of experience in sales, inside sales, telesales or lead conversion, ideally within a B2B environment.

• Commercial Track Record: A proven ability to work towards targets, manage opportunities and consistently convert prospects into customers.

• Consultative Selling: Strong discovery and questioning skills, with the ability to understand business challenges and connect them to a relevant solution.

• Communication: Excellent verbal and written communication skills, with the confidence to engage with business owners and decision-makers.

• Organisation & Resilience: Highly organised, able to manage multiple opportunities and comfortable handling objections in a fast-paced, target-driven environment.

• Curiosity & Growth: Naturally curious, commercially driven and motivated to continuously learn, develop and improve.

Your Opportunity at Fresha

• Develop Your Sales Career: Build your skills across discovery, consultative selling, negotiation and full-cycle sales within a high-growth technology company.

• Sell a Product People Need: Help beauty and wellness businesses solve real operational and commercial challenges through Fresha’s all-in-one platform.

• Learn from Strong Sales Leaders: Work closely with experienced commercial leaders and develop within a high-performance sales environment.

• Make an Impact: Your conversations with prospective partners directly contribute to Fresha’s growth across global markets.

• Grow with the Business: Join Fresha at a period of rapid international expansion, with opportunities to take on greater responsibility as the business scales.

• Help Build What’s Next: Contribute ideas and feedback that improve our sales processes, customer experience and approach to winning new partners.

Benefits

• Private Healthcare & Wellbeing: Fully covered private health insurance after probation, confidential counselling.

• Annual Leave: 15 days of annual leave, plus bank holidays.

• Pension: 3% employer contribution when you contribute 5%.

• Perks & Discounts: Access to premium wellness products, services and everyday discounts through Circular Benefits.

• Food & Refreshments: Complimentary daily snacks and drinks, plus a fully catered lunch every Friday, and breakfast on Monday.

Inclusive Workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.