Incidents & Service Desk Coordinator — Customer IT Support

ELCB; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ELCB seeks a Call or Incident Coordinator to manage communications with involved parties, drive incident resolution, verify data, and capture information in the Service Desk Application. The role prioritizes a customer-focused approach with strict SLA compliance.

The ideal candidate will have IT qualifications relevant to the customer service sector and at least two years in a service desk role, with strong verbal communication to convey information clearly and effectively.

Qualifications

• 2+ years of experience in a service desk role.
• Demonstrated verbal communication skills and ability to convey information clearly and effectively.
• Experience working with Service Level Agreements and strict timelines.

Responsibilities

• Coordinate calls/incidents with stakeholders and ensure timely updates.
• Capture and verify information in the Service Desk Application to drive results.

Skills

Verbal communication

Customer service knowledge

Education

IT qualifications

Tools

Service Desk Software

Job description

ELCB seeks a Call or Incident Coordinator to manage communications with involved parties, drive incident resolution, verify data, and capture information in the Service Desk Application. The role prioritizes a customer-focused approach with strict SLA compliance.

The ideal candidate will have IT qualifications relevant to the customer service sector and at least two years in a service desk role, with strong verbal communication to convey information clearly and effectively.