Bilingual IT Service Desk Coordinator

ELCB; Centurion; On-site; ZAR 180,000 - 300,000; Full time

Job summary

ELCB is seeking a Call or Incident Coordinator to drive incident and request resolution with a customer-focused approach. The role focuses on timely communication, verification and recording of information in the Service Desk Application, ensuring strict SLA compliance.

You will operate within a service desk environment in Centurion, supporting multiple stakeholders and maintaining a high standard of service delivery.

Qualifications

• 2+ years' experience in a service desk role
• Ability to convey information clearly and effectively
• Experience in coordinating incidents and requests within SLA

Responsibilities

• Manage incidents and service requests to achieve SLA targets
• Communicate clearly with stakeholders to provide updates and resolutions
• Capture, verify and input information into the Service Desk Application

Skills

Service desk experience

Verbal communication

IT qualifications

Education

IT qualifications relevant to service industry

Job description

ELCB is seeking a Call or Incident Coordinator to drive incident and request resolution with a customer-focused approach. The role focuses on timely communication, verification and recording of information in the Service Desk Application, ensuring strict SLA compliance.

You will operate within a service desk environment in Centurion, supporting multiple stakeholders and maintaining a high standard of service delivery.