Entry-Level Service Desk Agent: Customer-Focused IT Support

Boardroom Appointments; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boardroom Appointments is seeking a customer service support person to respond promptly to customer inquiries by phone and email. You will gather details about requests, update databases, and assign tickets to the right technical teams.

The role emphasizes building strong customer relationships and collaboration with internal staff. Onsite support exposure and learning of technologies and people are part of the role, with Matric as a baseline qualification and strong communication skills

Qualifications

• Good communication skills, both written and verbal.
• Ability to work well and collaboratively in a team environment.
• Basic knowledge of Google and Windows 10.

Responsibilities

• Respond promptly to customer contacts via telephone and e-mail.
• Gather customer and technical information to help describe the nature of the request or incident.
• Update customer databases with service requests or incident details.
• Assign service requests to the appropriate technical support groups.
• Develop and maintain relationships with customers to ensure a positive customer experience.
• Establish and maintain strong relationships with internal staff.
• Walk with onsite support engineers to learn and understand the technology and people.

Skills

Good communication skills

Teamwork

Basic knowledge of Google and Windows

Education

Matric

Job description

Boardroom Appointments is seeking a customer service support person to respond promptly to customer inquiries by phone and email. You will gather details about requests, update databases, and assign tickets to the right technical teams.

The role emphasizes building strong customer relationships and collaboration with internal staff. Onsite support exposure and learning of technologies and people are part of the role, with Matric as a baseline qualification and strong communication skills