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ELCB; Centurion; Presencial; ZAR 180 000 - 300 000; Tempo integral

Resumo da oferta

ELCB is seeking a Call or Incident Coordinator to drive incident and request resolution with a customer-focused approach. The role focuses on timely communication, verification and recording of information in the Service Desk Application, ensuring strict SLA compliance.

You will operate within a service desk environment in Centurion, supporting multiple stakeholders and maintaining a high standard of service delivery.

Qualificações

• 2+ years' experience in a service desk role
• Ability to convey information clearly and effectively
• Experience in coordinating incidents and requests within SLA

Responsabilidades

• Manage incidents and service requests to achieve SLA targets
• Communicate clearly with stakeholders to provide updates and resolutions
• Capture, verify and input information into the Service Desk Application

Conhecimentos

Service desk experience

Verbal communication

IT qualifications

Formação académica

IT qualifications relevant to service industry

Descrição da oferta de emprego

The Call or Incident Coordinator is responsible for successful communication to various parties, driving results, verification and capturing of information into the Service Desk Application, and most importantly, displaying a customer focused approach. Service Level Agreements play an important part for this role as this creates strict timelines for a Service Desk Agent to work within.

• Relevant IT qualifications pertaining to the customer service industry
• 2+ years' experience in a service desk role
• Demonstrated verbal communication skills and ability to convey information clearly and effectively
• A Service Desk Agent is responsible for the management of incidents and requests in order to achieve Service Level A more

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