Application Development & Programming

ELCB; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ELCB seeks a Call or Incident Coordinator to manage communications with involved parties, drive incident resolution, verify data, and capture information in the Service Desk Application. The role prioritizes a customer-focused approach with strict SLA compliance.

The ideal candidate will have IT qualifications relevant to the customer service sector and at least two years in a service desk role, with strong verbal communication to convey information clearly and effectively.

Qualifications

• 2+ years of experience in a service desk role.
• Demonstrated verbal communication skills and ability to convey information clearly and effectively.
• Experience working with Service Level Agreements and strict timelines.

Responsibilities

• Coordinate calls/incidents with stakeholders and ensure timely updates.
• Capture and verify information in the Service Desk Application to drive results.

Skills

Verbal communication

Customer service knowledge

Education

IT qualifications

Tools

Service Desk Software

Job description

The Call or Incident Coordinator

The Call or Incident Coordinator is responsible for successful communication to various parties, driving results, verification and capturing information into the Service Desk Application, and most importantly, displaying a customer focused approach. Service Level Agreements play an important part for this role as this creates strict timelines for a Service Desk Agent to work within.

• Relevant IT qualifications pertaining to the customer service industry
• 2+ years' experience in a service desk role
• Demonstrated verbal communication skills and ability to convey information clearly and effectively
• A Service Desk Agent is responsible for the management of incidents and requests in order to achieve Service Level A more