Service Desk Incident Coordinator

ELCB; Centurion; Presencial; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

ELCB in Centurion is seeking a Call or Incident Coordinator to ensure clear communication with customers, stakeholders and IT teams, drive results, verify information, and record it in the Service Desk Application with a strong customer focus.

The role emphasizes strict adherence to Service Level Agreements and timely resolution of incidents and requests, requiring proven verbal communication skills and experience in a service desk environment.

Formación

• 2+ years' experience in a service desk role.
• Demonstrated verbal communication skills and ability to convey information clearly.
• Understanding of IT service management practices and SLA adherence.
• Experience in incident and request management within a service desk.

Responsabilidades

• Communicate effectively with customers, stakeholders and IT teams to coordinate incidents and requests.
• Verify and capture accurate information into the Service Desk Application.
• Display a customer-focused approach while driving timely resolutions.
• Ensure adherence to defined Service Level Agreement timelines.

Conocimientos

Verbal communication

Customer service

Information handling

Educación

IT qualifications relevant to customer service

Herramientas

Service Desk software

Descripción del empleo

ELCB in Centurion is seeking a Call or Incident Coordinator to ensure clear communication with customers, stakeholders and IT teams, drive results, verify information, and record it in the Service Desk Application with a strong customer focus.

The role emphasizes strict adherence to Service Level Agreements and timely resolution of incidents and requests, requiring proven verbal communication skills and experience in a service desk environment.