Other: Design, Architecture & Property

ELCB; Centurion; Presencial; ZAR 240 000 - 360 000; Tempo integral

Resumo da oferta

ELCB is seeking a Call or Incident Coordinator to ensure effective communication across parties and drive incident resolution within Service Desk SLAs.

The role emphasizes capturing information in the Service Desk Application and maintaining a customer-focused approach while meeting strict timelines.

Qualificações

• 2+ years' experience in a service desk role.
• Demonstrated verbal communication skills.
• Ability to convey information clearly and effectively.
• Knowledge of handling incidents and requests to meet SLAs.

Responsabilidades

• Drive results, verification and capturing of information into the Service Desk Application.
• Display a customer-focused approach in all interactions.
• Coordinate calls or incidents to ensure timely resolution.
• Work within strict Service Level Agreement timelines.

Conhecimentos

Verbal communication

Information clarity

Customer service

Incident management

Formação académica

IT qualifications in customer service

Ferramentas

Service Desk Application

Descrição da oferta de emprego

Pinetown

The Call or Incident Coordinator is responsible for successful communication to various parties, driving results, verification and capturing of information into the Service Desk Application, and most importantly, displaying a customer focused approach. Service Level Agreements play an important part for this role as this creates strict timelines for a Service Desk Agent to work within.

• * Relevant IT qualifications pertaining to the customer service industry
• * 2+ years' experience in a service desk role
• * Demonstrated verbal communication skills and ability to convey information clearly and effectively
• * A Service Desk Agent is responsible for the management of incidents and requests in order to achieve Service Level A more