Inbound Sales Pro - Hybrid, AI-Driven FinTech Growth

Weaver Fintech Ltd; Wes-Kaap; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Competitive compensation and benefits

AI-driven design innovation

Résumé du poste

Weaver FinTech Group in Wynberg, Cape Town, is seeking a proactive inbound service and sales specialist to engage new and existing customers. You will retain business, generate leads, and deliver outstanding customer service while meeting department standards aligned with business strategy.

The role requires 4 years of sales experience (loans/insurance), 3 years of customer service, and strong communication. A hybrid work model is offered with a focus on customer excellence and compliance.

Qualifications

• Matric / NQF 4 must have.
• 4 years proven Sales experience (Loans and/or Insurance products).
• 3 years Customer Service experience.
• Effective communication skills (verbal and written).
• Must be computer literate (email, internet, word and excel).

Responsabilités

• Effectively manage all incoming customer queries on voice.
• Provide empathetic, engaging, respectful, friendly, professional service.
• Take accountability for each interaction to resolve the issue.
• Handle objections to achieve positive results.
• Display empathy to identify customer needs and provide best solution.
• Improve customer experience and service delivery.
• Achieve benchmarks and targets related to CEI and QA.
• Reach personal and team performance targets on productivity and timekeeping.
• Be available to take calls and maintain agreed service levels.
• Administer policies and keep tasks up to date.
• Proactively explore ways to improve operational efficiencies.
• Focus on First Contact resolution with correct information.
• Ensure compliance across platforms.
• Log and capture customer and platform information accurately.
• Collaborate with team members and other departments.
• Escalate challenges timeously to protect customer experience.
• Contribute to knowledge base and share best practices.
• Proven track record of meeting sales targets, inbound and outbound.
• Strong understanding of financial products, especially loans, and experience selling insurance or funeral-related products.

Connaissances

Inbound sales

Customer service

Sales targets

Communication

Telephone etiquette

Problem solving

Empathy

Formation

Matric / NQF 4

Outils

MS Excel

MS Word

Email

Description du poste

Weaver FinTech Group in Wynberg, Cape Town, is seeking a proactive inbound service and sales specialist to engage new and existing customers. You will retain business, generate leads, and deliver outstanding customer service while meeting department standards aligned with business strategy.

The role requires 4 years of sales experience (loans/insurance), 3 years of customer service, and strong communication. A hybrid work model is offered with a focus on customer excellence and compliance.