Inbound Sales Agent (Finchoice) ISA-005

Weaver Fintech Ltd; Wes-Kaap; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation and benefits

AI-driven design innovation

Job summary

Weaver FinTech Group in Wynberg, Cape Town, is seeking a proactive inbound service and sales specialist to engage new and existing customers. You will retain business, generate leads, and deliver outstanding customer service while meeting department standards aligned with business strategy.

The role requires 4 years of sales experience (loans/insurance), 3 years of customer service, and strong communication. A hybrid work model is offered with a focus on customer excellence and compliance.

Qualifications

• Matric / NQF 4 must have.
• 4 years proven Sales experience (Loans and/or Insurance products).
• 3 years Customer Service experience.
• Effective communication skills (verbal and written).
• Must be computer literate (email, internet, word and excel).

Responsibilities

• Effectively manage all incoming customer queries on voice.
• Provide empathetic, engaging, respectful, friendly, professional service.
• Take accountability for each interaction to resolve the issue.
• Handle objections to achieve positive results.
• Display empathy to identify customer needs and provide best solution.
• Improve customer experience and service delivery.
• Achieve benchmarks and targets related to CEI and QA.
• Reach personal and team performance targets on productivity and timekeeping.
• Be available to take calls and maintain agreed service levels.
• Administer policies and keep tasks up to date.
• Proactively explore ways to improve operational efficiencies.
• Focus on First Contact resolution with correct information.
• Ensure compliance across platforms.
• Log and capture customer and platform information accurately.
• Collaborate with team members and other departments.
• Escalate challenges timeously to protect customer experience.
• Contribute to knowledge base and share best practices.
• Proven track record of meeting sales targets, inbound and outbound.
• Strong understanding of financial products, especially loans, and experience selling insurance or funeral-related products.

Skills

Inbound sales

Customer service

Sales targets

Communication

Telephone etiquette

Problem solving

Empathy

Education

Matric / NQF 4

Tools

MS Excel

MS Word

Email

Job description

About Weaver

Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands Pay Just Now and FinChoice empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.

We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.

Role Overview

The ideal candidate for this role will be responsible to provide an inbound telephonic Service and Sales to new and existing customers with a view to retaining and generating business by providing outstanding customer service.

The successful candidate is expected to meet and achieve all department standards that align with business strategy and customer excellence.

The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, enquiries, generating sales and leads and keeping customer satisfaction at the core of every decision and behaviour.

Position will be based at our offices in Wynberg, Cape Town.

Key Responsibilities

• Effectively manage all incoming customer queries on voice.
• Provide an empathetic, engaging, respectful, friendly, professional service to enhance the customer’s experience.
• Take accountability for each individual customer interaction by ensuring that the call is resolved to the best of your ability.
• Handle objections appropriately to ensure that positive results are achieved and enhance customer experience.
• Display empathy when addressing difficult queries and customers by identifying the customer’s needs, confirming understanding, and then providing the best possible solution.
• Improve the customer experience and service delivery by providing excellent customer service.
• Achieve benchmarks and targets related to customer excellence – CEI (customer experience), QA (quality assurance).
• Reach personal and team performance targets relating to productivity, adherence, timekeeping, turnaround time, sales and customer service.
• Be available to take calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels.
• Administer policies in an organised and efficient manner, ensuring that outstanding tasks are up to date and departmental service standards are adhered to.
• Proactively exploring ways to improve operational efficiencies.
• Focus on First Contact resolution by ensuring the correct information is shared with the customer.
• Ensure that compliance requirements are met across all platforms.
• Logging and capturing all customer and platform information accurately.
• Adhere to internal systems, policies, and procedures.
• Working effectively with other team members and departments.
• Escalating any challenges faced, timeously to not impact the customer experience.
• Contributing to the teams knowledge base and sharing best practices.
• Proven track cord of meeting sales targets, Inbound and Outbound.
• Strong understanding of financial products, especially loans, and experience in selling insurance or funeral-related products.

About You

• Matric / NQF 4 Must have.
• 4 years proven Sales experience (Loans and/or Insurance products).
• 3 years Customer Service experience.
• Effective communication skills (verbal and written)
• Clear credit and criminal record
• Must be computer literate (email, internet, word and excel)
• Excellent telephone etiquette
• Client-driven / centric attitude
• Performance-driven and results-orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Exceptional diligence with a thorough approach to work
• Excellent listening and interpersonal communication
• Conducts themselves in a professional manner
• Collaborator but able to work independently
• Comfortable working in an agile environment
• Has the maturity to take accountability for their outputs
• Knowledge sharing using emotional intelligence in an empathetic yet impactful manner
• Problem solving ability
• Has the ability to approach demanding situations with empathy.

What We Offer

• The opportunity to work across two of South Africa’s most exciting fintech brands.
• A collaborative environment that encourages experimentation and growth.
• The chance to explore AI-driven design innovation as part of a forward-thinking creative team.
• Hybrid work model with autonomy and flexibility.
• Competitive compensation and benefits within a purpose-led, growth-focused organisation.