Customer Experience Agent - FinTech (Hybrid)

Weaver Fintech Ltd; Wes-Kaap; Híbrido; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Two fintech brands experience

AI-driven design exploration

Growth opportunities

Resumo da oferta

Weaver FinTech Group in Cape Town is seeking a customer service advisor to provide inbound telephonic and digital support to new and existing customers, with a view to retention and generating business.

You will meet department standards, handle issues with empathy, and ensure rapid resolution while maintaining customer satisfaction across voice and chat. The position is based at our Wynberg offices with a hybrid work model.

Qualificações

• Grade 12 / Matric or equivalent.
• 1 year (minimum) Customer service experience.
• 1 year (minimum) FreshDesk/FreshChat
• 1 year (minimum) sales experience.
• Experience in Financial Services/Insurance sector
• Clear credit and criminal record
• Must be computer literate (email, internet, word and excel)
• Excellent telephone etiquette and business writing skills

Responsabilidades

• Manage all incoming customer queries on voice and digital.
• Provide empathetic, engaging, professional service to enhance customer experience.
• Take accountability for each customer interaction and resolve issues.
• Upsell product offerings to new & existing customers in line with targets.
• Adhere to internal policies, logging and capturing all information accurately.

Conhecimentos

Customer service

Communication

FreshDesk/FreshChat

Sales experience

Problem solving

Team collaboration

Empathy

Formação académica

Grade 12 / Matric

Ferramentas

FreshDesk/FreshChat

Descrição da oferta de emprego

Weaver FinTech Group in Cape Town is seeking a customer service advisor to provide inbound telephonic and digital support to new and existing customers, with a view to retention and generating business.

You will meet department standards, handle issues with empathy, and ensure rapid resolution while maintaining customer satisfaction across voice and chat. The position is based at our Wynberg offices with a hybrid work model.