Inbound Operations Lead — End-to-End Fulfillment

Takealot Group; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Takealot.com is seeking an Inbound Operations Coordinator in Cape Town to act as the coordination hub for inbound orders, bridging procurement, logistics and customer service to ensure timely delivery.

You will manage orders, resolve issues, track purchase orders, and liaise with suppliers to improve stock availability, while maintaining proactive customer communication and satisfaction.

Join a dynamic, entrepreneurial team dedicated to delivering a world-class e-commerce experience.

Qualifications

• Matric certificate required.
• 3 years relevant industry experience.
• Competency with MS Office (Word, Excel, etc.).
• Relevant tertiary qualifications a plus.

Responsibilities

• Serving as the coordination hub for inbound operations and end-to-end order fulfillment.
• Coordinate between suppliers, internal teams and customers to optimize inbound processes.
• Resolve complaints and root-cause analysis related to inbound issues.
• Ensure customers receive orders on time and are proactively updated on status changes.
• Manage all assigned inbound queries and communications.
• Process purchase orders on time and track stock availability and delivery dates.
• Collaborate with distribution centers to ensure timely deliveries.

Skills

MS Office

Education

Matric

Relevant tertiary qualifications

Job description

Takealot.com is seeking an Inbound Operations Coordinator in Cape Town to act as the coordination hub for inbound orders, bridging procurement, logistics and customer service to ensure timely delivery.

You will manage orders, resolve issues, track purchase orders, and liaise with suppliers to improve stock availability, while maintaining proactive customer communication and satisfaction.

Join a dynamic, entrepreneurial team dedicated to delivering a world-class e-commerce experience.