Courier Operations Controller

Takealot.com; Cape Town; On-site; ZAR 420,000 - 520,000; Full time

Job summary

Takealot Fulfilment Solutions (TFS) in South Africa seeks a dedicated role to manage services and relationships with courier service providers, ensuring SLA targets are met and operations run smoothly.

Reporting to the Courier Service Manager, you will plan, schedule, inspect, and coordinate distribution activities, maintain SOPs, analyze delivery performance, and drive continuous improvement across the courier network.

Qualifications

• Post Matric Qualification in logistics or relevant field.
• At least 3 years in a distribution and 3PL environment.
• Proficiency in relevant software applications and packages; computer literacy.

Responsibilities

• Manage services provided by courier service providers, ensuring service levels are met.
• Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s
• Maintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP’s can be improved and implement changes accordingly
• Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
• Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
• Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
• Maintaining good relationships and manage services of service providers and giving formally measured feedback
• Examine claims for loss or damage and send to manager for approval of processing.
• Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.
• Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.

Skills

Logistics management

SLA adherence

Courier coordination

Data analysis

Education

Post Matric Qualification in logistics

Tools

Courier systems

Computer literacy

Job description

Takealot Fulfilment Solutions (TFS) in South Africa seeks a dedicated role to manage services and relationships with courier service providers, ensuring SLA targets are met and operations run smoothly.

Reporting to the Courier Service Manager, you will plan, schedule, inspect, and coordinate distribution activities, maintain SOPs, analyze delivery performance, and drive continuous improvement across the courier network.