In-Store Tech Support & Repairs Specialist

Smollan; Durban North; Presencial; ZAR 180.000 - 260.000; Jornada completa

Descripción de la vacante

Smollan in Durban North is seeking a customer service-focused team member to support in-store operations, repairs, and customer communications. You will update customers, log interactions in the Vision system, and help manage expectations regarding repair lead times.

Choose the right approach when engaging with customers, maintain a professional appearance, and demonstrate strong product knowledge. You will assist with activation, fault escalation, and stock control while ensuring a positive

Responsabilidades

• Regular Customer Updates with Notes
• Log in to the Vision system daily in order to keep up to date with changes and lead times
• Identify any repair delays timeously
• Manage client expectations by informing customers promptly about changes in repair lead times
• Assessment of Customer Needs
• Display a positive body language at all times when engaging with customers and present in the store
• Adhere to the appropriate dress code as indicated
• Demonstrates knowledge and understanding of products and services
• Identify customer needs and address requests in an appropriate manner
• Verify and communicate whether the matter at hand can be resolved in-store
• Demonstrate a strong proficiency in the understanding of smartphones and mobile devices, with excellent knowledge of computer, laptop and tablet operating systems
• In-Store Activation, OBF, Fault Escalations, Repairs and Stock Control
• Process activation requests promptly
• Effectively run tests with relevant testing equipment to identify faults and problems
• Verify and confirm order booking as per procedure
• Effectively explain fault escalation and resolution process to customers
• Demonstrate the ability to upscale
• Greet customers in a friendly manner
• Constantly assess and monitor if the customer's needs are being met

Descripción del empleo

Smollan in Durban North is seeking a customer service-focused team member to support in-store operations, repairs, and customer communications. You will update customers, log interactions in the Vision system, and help manage expectations regarding repair lead times.

Choose the right approach when engaging with customers, maintain a professional appearance, and demonstrate strong product knowledge. You will assist with activation, fault escalation, and stock control while ensuring a positive