Technical Retail Support Specialist

Placements24; Upington; Hybrid; ZAR 156,000 - 223,000; Full time

Benefits offered by this job

Competitive salary package with bonus

Training and certifications support

Employee discounts on tech products

Paid annual leave

Job summary

Placements24 is seeking a Technical Retail Support Specialist for a leading consumer electronics retailer in Upington, Northern Cape. You will provide in-store technical assistance, diagnose issues, and help customers with setup and usage to ensure satisfaction.

The role requires strong technical knowledge across Windows, macOS, iOS and Android, as well as excellent communication skills and a customer-focused mindset. Weekend shifts may be required.

Qualifications

• Experience in technical support or IT helpdesk.
• Proficiency with Windows, macOS, iOS and Android.
• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills.
• Relevant IT certifications are advantageous.

Responsibilities

• Provide frontline technical support for consumer electronics and related software.
• Diagnose and resolve hardware and software issues in-store.
• Assist customers with product setup and initial use.
• Educate customers on features and best practices.
• Escalate complex issues to higher-level support or manufacturers.
• Maintain records of customer interactions and resolutions.
• Stay updated with technology trends and product releases.
• Support in-store demonstrations and assist sales staff with tech queries.
• Ensure high customer satisfaction with clear, timely technical assistance in Upington.
• Contribute to a positive customer experience in the technology department.

Skills

Technical support experience

OS knowledge

Analytical thinking

Communication skills

Teamwork

Willingness to learn

Education

High school diploma

Diploma or degree in technology

Tools

CompTIA A+

Job description

About the Role

Our client, a leading retailer of consumer technology and electronics, is seeking a skilled and customer-focused Technical Retail Support Specialist for their prominent store in Upington, Northern Cape . This role is crucial for providing expert technical assistance to customers regarding product functionality, troubleshooting, and setup. You will be the go-to person for customers experiencing issues with their electronic devices, software, or accessories, ensuring they receive prompt and effective solutions. The ideal candidate will possess strong technical acumen, excellent problem-solving skills, and a passion for technology combined with a commitment to outstanding customer service. This is a fantastic opportunity to leverage your technical expertise in a supportive retail environment in Upington .

Key Responsibilities

• Provide frontline technical support and troubleshooting for a wide range of consumer electronics and related software.
• Diagnose and resolve hardware and software issues for customers in-store.
• Assist customers with product setup, configuration, and initial use.
• Educate customers on product features, benefits, and best practices for usage.
• Escalate complex technical issues to higher-level support or manufacturers as needed.
• Maintain accurate records of customer interactions, technical issues, and resolutions.
• Stay up-to-date with the latest technology trends, product releases, and technical advancements.
• Support in-store demonstrations and assist sales staff with technical queries.
• Ensure a high level of customer satisfaction by providing clear, concise, and timely technical assistance in Upington .
• Contribute to the overall positive customer experience within the technology department.

Requirements

• Proven experience in technical support, IT helpdesk, or a similar customer-facing technical role.
• Strong knowledge of various operating systems (Windows, macOS, iOS, Android) and common software applications.
• Hands-on experience with troubleshooting hardware, software, and network issues for consumer electronics (e.g., PCs, laptops, smartphones, smart home devices).
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• A passion for technology and a desire to continuously learn.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work shifts, including weekends, as required by store operations in Upington, Northern Cape .
• Relevant IT certifications (e.g., CompTIA A+) are highly advantageous.
• High school diploma or equivalent; a diploma or degree in a technology-related field is a plus.

Benefits

• Competitive salary package with performance-related bonuses.
• Opportunities for advanced technical training and certifications.
• Significant employee discounts on a wide array of technology products.
• A dynamic environment for tech enthusiasts.
• Be at the forefront of technology support in Upington, Northern Cape .
• Supportive team and management structure.
• Contribution towards a provident fund.
• Paid annual leave.