Implementation & Go-Live Delivery Lead

Datacentrix; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Datacentrix in Cape Town seeks an IT professional to coach teams, oversee deployments, and drive continuous improvement across support, training, and documentation. The role emphasizes collaboration with regional teams and vendors to ensure reliable systems and aligned business goals.

The candidate will design and configure applications, manage go-live activities, and perform root cause analysis to minimize downtime. Strong communication and training delivery are essential.

Responsibilities

• Coach and Mentor Team members to develop necessary skills
• Make informed decisions that align with the team’s objectives and overall organizational goals.
• Participate in the design and configuration of related applications and report designs.
• Manage specific application implementations, including pre and post Go-live planning.
• Perform due diligence as required.
• Manage system evolution, bug escalations, and resolutions.
• Conduct Expression of Need when required.
• Facilitate proper communication methods for evolution, bug fixes, release notifications to relevant parties.
• Troubleshoot production issues and perform root cause analysis.
• Ensure continuity of interfaces and liaise with vendors and regional IT to resolve issues.
• Develop and maintain support documentation.
• Collaborate with operations and customers to gather business requirements.
• Translate business requirements into technical specifications with regional teams and vendors.
• Perform configuration and tests on various software systems.
• Provide pre, current, and post Go-live support.
• Conduct dynamic training sessions for end-users, trainers, system administrators, managers, and teams.
• Develop training materials and assess training needs.
• Stay updated on new features and releases, industry developments, and clients' needs.
• Assist in redefining and updating training plans and delivery.
• Provide training and support upon request from management.
• Follow the agreed-upon level of support within the specified parameters.
• Utilize incident history to suggest improvements.
• Attend meetings and workshops for continuous improvement in the support role.

Job description

Datacentrix in Cape Town seeks an IT professional to coach teams, oversee deployments, and drive continuous improvement across support, training, and documentation. The role emphasizes collaboration with regional teams and vendors to ensure reliable systems and aligned business goals.

The candidate will design and configure applications, manage go-live activities, and perform root cause analysis to minimize downtime. Strong communication and training delivery are essential.