IT Development & Support Manager

Hire Resolve; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A prominent recruitment firm is seeking an IT Development and Support Manager based in Johannesburg, GP. In this role, you will lead software development and IT infrastructure management, ensuring seamless delivery and exceptional customer experiences. The ideal candidate will have over 5 years of experience in IT management, a strong background in software development, and proven technical leadership skills. This position offers an opportunity to drive innovation and efficiency in a high-performing team.

Qualifications

• 5+ years of experience in software development, IT management, and technical leadership.
• Strong expertise in software architecture, DevOps, cloud computing, and cybersecurity.
• Hands-on experience with Agile, CI/CD pipelines, and system monitoring tools.

Responsibilities

• Lead end-to-end software development, deployment, and maintenance.
• Oversee cloud environments, networks, security, and IT infrastructure.
• Implement automation and self-service solutions for support efficiency.

Skills

Software development

IT management

Technical leadership

Cybersecurity

Agile methodologies

DevOps

Problem-solving

Job description

Hire Resolve's client is looking for an IT Development and Support Manager to join their team remotely, based in Johannesburg, GP. They are looking for an experienced Development & Support Manager to lead our software development, IT infrastructure, and technical support operations. This role is a strategic bridge between developers, engineering, IT management, and business leadership—ensuring seamless software delivery, system reliability, and exceptional customer experiences.

As a key leader, you will oversee a team of developers, IT professionals, and support engineers, driving innovation, operational efficiency, and security. The ideal candidate has a strong background in software development, IT operations, and leadership, with a passion for technology-driven business growth.

Responsibilities

Software Development & Engineering

• Lead end-to-end software development, deployment, and maintenance of high-quality solutions.
• Oversee the software development lifecycle (SDLC), implementing best practices in Agile, DevOps, and CI/CD.
• Define and enforce best practices in software architecture, coding standards, and security compliance.
• Ensure software is scalable, secure, and maintainable, leveraging robust design patterns and frameworks.
• Oversee API development, system integrations, and third-party service adoption.
• Implement observability practices (logging, monitoring, alerting) to enhance system performance.
• Optimize application performance by identifying and resolving bottlenecks in code and infrastructure.
• Evaluate and recommend new technologies, frameworks, and tools to improve efficiency.
• Maintain technical documentation for scalability and knowledge transfer.
• Foster a culture of innovation, experimentation, and continuous learning.
• Oversee database management, performance tuning, and data integrity best practices.
• Lead legacy system migration, refactoring projects, and technical debt resolution.
• Serve as a technical advisor to the executive team, aligning technology strategy with business goals.
• Drive innovation, adopting emerging technologies that enhance efficiency and competitiveness. Lead, mentor, and develop a high-performing technical team.
• Establish best practices for IT governance, software development, and infrastructure management.

IT & Infrastructure Management

• Oversee cloud environments, networks, security, and IT infrastructure to ensure reliability and scalability.
• Implement high-availability, disaster recovery, and business continuity strategies.
• Manage IT assets, vendor relationships, and procurement for cost optimization.
• Enforce cybersecurity policies, risk assessments, and compliance frameworks.
• Support internal IT operations, including endpoint security and user access management.

Technical Support & Customer Experience

• Lead technical support operations, ensuring fast and effective issue resolution.
• Define and enforce SLAs, monitoring system performance and uptime.
• Implement automation and self-service solutions to improve support efficiency.
• Collaborate with development teams to address bugs, feature requests, and enhancements.
• Drive a customer-first approach, proactively identifying and resolving issues.

Strategic & Leadership

• Serve as a technical advisor to the executive team, aligning technology strategy with business goals.
• Drive innovation, adopting emerging technologies that enhance efficiency and competitiveness.
• Lead, mentor, and develop a high-performing technical team.
• Establish best practices for IT governance, software development, and infrastructure management.
• Manage resource allocation for IT and development initiatives.

Requirements

• Proven experience (5+ years) in software development, IT management, and technical leadership.
• Strong expertise in software architecture, DevOps, cloud computing, and cybersecurity.
• Experience managing IT infrastructure, networking, and security compliance.
• Hands-on experience with Agile, CI/CD pipelines, and system monitoring tools.
• Strong leadership and team management skills, fostering a culture of innovation.
• Excellent problem-solving, decision-making, and stakeholder communication skills.

If you are looking for your next career change, kindly forward your CV to Gaby Turner at [e-mail] or you may forward your CV to [e-mail]