ICT Technician

CCG Systems; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

CCG Systems, based at our Head Office, seeks an ICT Technician to deliver IT and systems services to clients and staff. You will ensure effective processing and monitoring of computer and network systems, and handle general maintenance.

Key duties include installing hardware and software, configuring systems, troubleshooting faults, and supporting new application rollouts. A qualifying ICT certificate/diploma is required, with valid SA work status and a valid B-class driver’s license.

Qualifications

• Formal ICT qualification (Certificate or Diploma) in IT or related field.
• Legal eligibility: SA citizen/resident or valid SA work permit; valid code B driver’s license and own transport.
• Additional computer/server courses are advantageous.

Responsibilities

• Install and configure computer hardware, operating systems and applications.
• Monitor and maintain computer systems and networks.
• Assist staff/clients to set up systems or resolve issues (in person or by phone).
• Troubleshoot hardware and software faults; replace parts as required.
• Provide support and generate relevant reports or procedural documents.
• Set up new user accounts and manage passwords.
• Support rollout of new applications.
• Respond to call-outs within agreed time limits; manage multiple cases.

Skills

IT Support

Network Troubleshooting

Asset Management

Customer Communication

Education

Certificate or Diploma in Information Technology, Information Systems, Computer Science, Network Administration, or a related ICT field

Tools

Pastel

Job description

CCG Systems is in the ICT sector and is well known to specialize in the implementation and support of ERP systems as well as Payroll & HR Systems to which our clients are made of mostly Municipalities throughout South Africa. Our company is looking for a potential candidate to join our IT team in the capacity of a ICT Technician, to be based at our Head Office.

The ICT Technician will be responsible for delivering IT and systems services to clients and personnel by ensuring the effective processing and monitoring of computer and network systems, and handling the general maintenance thereof.

Formal Qualification required

Certificate or Diploma in Information Technology, Information Systems, Computer Science, Network Administration, or a related ICT field
Additional computer/server courses would be advantageous.

Legal Requirements

• Valid code B driver’s license and own transport
• Passed credit and criminal checks
• S.A Citizen, Resident or Valid S.A Work Permit

Operational

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll‑out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

Asset Maintenance:

• Record new assets on the pastel system
• Maintain updated list of all employees’ assets (Notebook, keyboards, etc)
• Hand out cell phones, keyboards, laptops, etc to new employees and/if when needed.
• Reporting any problems when necessary (Example: About IT- Switchboard, Printers, 3G’s, projector, server etc.)
• Maintain stock record‑keeping of all IT related equipment.
• Perform general audits on staff assets as per manager’s requests
• Ensure that there are the relevant documents signed by any recipient of any assets such as lap tops, camera’s, tablets, cell phones etc;
• Maintain the asset register in terms of IT equipment, ensuring that it is correct and up to date.
• Ensure that records are kept for all employee assets