ICT Service Desk Specialist – Resolve & Empower Users
LINKFIELDS INNOVATIONS (PTY) LTD
14 days+
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Job summary
A leading ICT service provider in Johannesburg is seeking a technical support specialist to provide comprehensive assistance to customers. The role involves troubleshooting hardware and software issues, scheduling technician support, and empowering users to maximize their service experience. Ideal candidates should be proactive, have a strong technical background, and be able to adapt to evolving technologies.
Responsibilities
- Provide telephone support before escalating to a qualified technician.
- Schedule and prioritize support calls for technicians.
- Research and resolve complex support requests.
- Provide technical assistance for hardware and software issues.
- Install, configure, and maintain computer systems.
Job description
A leading ICT service provider in Johannesburg is seeking a technical support specialist to provide comprehensive assistance to customers. The role involves troubleshooting hardware and software issues, scheduling technician support, and empowering users to maximize their service experience. Ideal candidates should be proactive, have a strong technical background, and be able to adapt to evolving technologies.
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