IT Support Specialist — Desktop & Lab Equipment

Advtech; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

IIE Rosebank International is seeking a Desktop Support professional to respond to, diagnose, and resolve end-user ICT incidents at the Rosebank campus. The role includes service desk activities, hardware/software installations, and contributing to asset management and user support across classrooms and offices.

The candidate will handle incident resolution within SLA, assist with equipment setup, and participate in regular ICT administrative tasks while providing excellent end-user experience

Qualifications

• Higher Certificate or equivalent in ICT
• NQF Level 5 Operational Certification would be advantageous
• CCNA/MCSE/MCTIP related certification advantageous

Responsibilities

• Answers, evaluates, and prioritizes logged requests for assistance from users requiring assistance with catalogue of services requests.
• Logs and tracks calls using incident and problem management database provided through the service desk.
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.
• Service desk calls are closed within agreed upon SLA parameters.
• Periodic and ad-hoc review of logged tickets against job holder's name in service desk.
• Periodic user survey in conjunction with line manager's assessment.

Skills

Desktop support

Service desk

Incident management

Hardware installation

Software installation

Education

Higher Certificate

Occupational Certificate Level 5 (NQF Level 5)

Advanced Certificate / Diploma (CCNA1 / MCSE / MCTIP)

Job description

IIE Rosebank International is seeking a Desktop Support professional to respond to, diagnose, and resolve end-user ICT incidents at the Rosebank campus. The role includes service desk activities, hardware/software installations, and contributing to asset management and user support across classrooms and offices.

The candidate will handle incident resolution within SLA, assist with equipment setup, and participate in regular ICT administrative tasks while providing excellent end-user experience