Senior IT Advanced Support Engineer

Daisy Business Solutions; Johannesburg; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A leading IT support company in Johannesburg is seeking an Advanced Support Engineer responsible for high-level technical support and advanced troubleshooting. The ideal candidate will have 4-7+ years of experience in IT support, excellent problem-solving skills, and the ability to mentor junior staff. Responsibilities include resolving complex technical issues, managing software deployments, and contributing to network design. Candidates with relevant industry certifications are preferred.

Qualifications

• Minimum Grade 12 Qualification.
• Preferred Diploma or Bachelor's Degree in IT or related field.
• Relevant industry certifications will be advantageous.

Responsibilities

• Diagnose and resolve complex hardware/software issues.
• Manage software deployments and system updates.
• Mentor junior engineers and support team members.

Skills

Advanced troubleshooting

Network design

Customer service focus

Analytical abilities

Education

Diploma or Bachelor's Degree in Information Technology

Grade 12 Qualification

Tools

CompTIA Network+

CCNA

Microsoft Certified

Linux certifications

Job description

A leading IT support company in Johannesburg is seeking an Advanced Support Engineer responsible for high-level technical support and advanced troubleshooting. The ideal candidate will have 4-7+ years of experience in IT support, excellent problem-solving skills, and the ability to mentor junior staff. Responsibilities include resolving complex technical issues, managing software deployments, and contributing to network design. Candidates with relevant industry certifications are preferred.