Hybrid Tech Support Specialist (Windows/macOS)

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary and incentives

Hybrid work arrangement

Health, dental, vision insurance

Paid training and certifications

Collaborative team environment in Port

Port Elizabeth team

Job summary

Placements24 in Port Elizabeth seeks a skilled Technical Support Agent to join a hybrid team. You will provide expert-level technical assistance to customers, diagnosing and resolving issues related to software and hardware products. This role requires strong communication and problem-solving abilities.

This position offers a hybrid office/remote arrangement, competitive compensation, and opportunities for training and certification within a collaborative Port Elizabeth team.

Qualifications

• Minimum of 3 years in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS, networking basics, and common software.
• Clear communication and diagnostic skills.
• Experience with remote support and ticketing systems.

Responsibilities

• Provide high-quality technical support via phone, email, and remote tools.
• Troubleshoot software, hardware, and network issues.
• Guide customers with step-by-step solutions and clear explanations.
• Escalate complex issues to senior technicians when needed.
• Maintain detailed customer interaction records in the ticketing system.
• Contribute to technical documentation and knowledge base articles.

Skills

Technical support

Remote support tools

Ticketing systems

Networking basics

Tools

Remote desktop tools

OS knowledge

Job description

Placements24 in Port Elizabeth seeks a skilled Technical Support Agent to join a hybrid team. You will provide expert-level technical assistance to customers, diagnosing and resolving issues related to software and hardware products. This role requires strong communication and problem-solving abilities.

This position offers a hybrid office/remote arrangement, competitive compensation, and opportunities for training and certification within a collaborative Port Elizabeth team.