Technical Support Agent - Port Elizabeth

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary and incentives

Hybrid work arrangement

Health, dental, vision insurance

Paid training and certifications

Collaborative team environment in Port

Port Elizabeth team

Job summary

Placements24 in Port Elizabeth seeks a skilled Technical Support Agent to join a hybrid team. You will provide expert-level technical assistance to customers, diagnosing and resolving issues related to software and hardware products. This role requires strong communication and problem-solving abilities.

This position offers a hybrid office/remote arrangement, competitive compensation, and opportunities for training and certification within a collaborative Port Elizabeth team.

Qualifications

• Minimum of 3 years in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS, networking basics, and common software.
• Clear communication and diagnostic skills.
• Experience with remote support and ticketing systems.

Responsibilities

• Provide high-quality technical support via phone, email, and remote tools.
• Troubleshoot software, hardware, and network issues.
• Guide customers with step-by-step solutions and clear explanations.
• Escalate complex issues to senior technicians when needed.
• Maintain detailed customer interaction records in the ticketing system.
• Contribute to technical documentation and knowledge base articles.

Skills

Technical support

Remote support tools

Ticketing systems

Networking basics

Tools

Remote desktop tools

OS knowledge

Job description

About the Role

Our client seeks a skilled and motivated Technical Support Agent to join their dynamic team in Port Elizabeth. This hybrid role allows for a balance between collaborative office work and the flexibility of remote access. You will be responsible for providing expert-level technical assistance to customers, diagnosing and resolving complex issues related to our client's software and hardware products. This position is ideal for an experienced problem-solver who excels in customer interaction and enjoys tackling technical challenges, contributing to a high standard of customer satisfaction.

Key Responsibilities

• Deliver high-quality technical support via phone, email, and remote desktop tools.
• Analyze and troubleshoot complex technical problems related to software, hardware, and network connectivity.
• Guide customers through step-by-step solutions and provide clear explanations.
• Escalate challenging issues to senior technicians or development teams when necessary.
• Maintain accurate and detailed records of customer interactions and resolutions in the ticketing system.
• Contribute to the development of technical documentation and knowledge base articles.

Requirements

• Minimum of 3 years of experience in a technical support or helpdesk role .
• Strong knowledge of operating systems (Windows, macOS), networking protocols, and common software applications.
• Excellent diagnostic and problem-solving skills.
• Proficiency in using remote support tools and ticketing systems .
• Strong communication and interpersonal skills, with the ability to convey technical information clearly to non-technical users.

Benefits

• Competitive annual salary and performance incentives.
• Hybrid work arrangement providing flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Paid training and certification opportunities.
• A collaborative and supportive team environment in Port Elizabeth .