Hybrid Tech Support & Customer Advocate

Placements24; Gauteng; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Competitive salary with performancebon

Hybrid work arrangement

Medical aid

Retirement fund contributions

Training opportunities

Supportive team environment

Job summary

Placements24 is seeking a dynamic Customer Support Agent for a hybrid role in Tembisa, South Africa. You will provide first-line support, guide customers through product features, and help maintain high levels of customer satisfaction.

The position blends in-office collaboration with remote flexibility, handling a variety of customer interactions and resolving issues to uphold a positive brand experience. Strong communication and experience with helpdesk software are desirable.

Qualifications

• Experience in customer service or technical support preferred.
• Strong problem-solving abilities and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-level technical support and customer assistance for product-related queries.
• Investigate and resolve customer complaints and issues promptly.
• Guide customers through product features and troubleshooting steps.
• Document all customer interactions and resolutions in the support system.
• Collaborate with internal teams to ensure customer needs are met effectively.

Skills

Customer service

Technical support

Problem solving

Communication

Hybrid work

Tools

Helpdesk software

Job description

Placements24 is seeking a dynamic Customer Support Agent for a hybrid role in Tembisa, South Africa. You will provide first-line support, guide customers through product features, and help maintain high levels of customer satisfaction.

The position blends in-office collaboration with remote flexibility, handling a variety of customer interactions and resolving issues to uphold a positive brand experience. Strong communication and experience with helpdesk software are desirable.