Hybrid Technical Support Specialist
Placements24
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Benefits offered by this job
Job summary
Placements24 in Richards Bay is seeking a technically adept Technical Support Agent to join our client's team. You will provide frontline support to users, diagnose issues, and guide them through solutions, ensuring a smooth technical experience.
The role involves collaboration with engineering and IT, logging interactions, and staying updated with product documentation. The ideal candidate will have a high school diploma, experience in technical support, and familiarity with Windows/macOS and
Qualifications
- Experience delivering frontline technical support for software/hardware.
- Proficient with Windows and macOS environments.
- Strong problem solving and clear communication.
- Experience using remote desktop tools and helpdesk systems.
Responsibilities
- Provide first-level technical support via phone, email, and chat.
- Diagnose hardware, software, and network issues and guide users through solutions.
- Escalate unresolved problems to senior staff or engineers.
- Maintain detailed logs of interactions and resolutions in the ticketing system.
- Stay up-to-date with product updates and technical documentation.
Skills
Education
Tools
Job description
Placements24 in Richards Bay is seeking a technically adept Technical Support Agent to join our client's team. You will provide frontline support to users, diagnose issues, and guide them through solutions, ensuring a smooth technical experience.
The role involves collaboration with engineering and IT, logging interactions, and staying updated with product documentation. The ideal candidate will have a high school diploma, experience in technical support, and familiarity with Windows/macOS and
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