Hybrid Technical Support Specialist — Grow Your Tech Career

Placements24; Paarl; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund

Certifications support

Job summary

Placements24 is seeking a skilled Technical Support Representative to join their growing team in Paarl, Western Cape. You will assist clients via phone, email, and remote sessions to troubleshoot software and hardware issues and guide users through processes.

This hybrid role offers on-site collaboration with flexible remote work, a chance to advance in a dynamic software environment while delivering excellent customer support and technical guidance.

Qualifications

• 2+ years of experience in technical support or helpdesk.
• Strong knowledge of computer hardware, software, and networking basics.
• Clear communication and problem-solving abilities.

Responsibilities

• Provide technical assistance and support for software applications and related hardware.
• Diagnose and resolve hardware and software issues.
• Guide customers through problem-solving steps.
• Install, modify, and repair software and hardware.
• Escalate urgent issues to the appropriate teams.
• Document incidents and resolutions in the helpdesk system.
• Follow standard help desk procedures.
• Contribute to technical documentation and knowledge base articles.

Skills

Technical support

Customer service

Troubleshooting

Networking basics

Hardware knowledge

Tools

Ticketing systems

Remote support tools

Job description

Placements24 is seeking a skilled Technical Support Representative to join their growing team in Paarl, Western Cape. You will assist clients via phone, email, and remote sessions to troubleshoot software and hardware issues and guide users through processes.

This hybrid role offers on-site collaboration with flexible remote work, a chance to advance in a dynamic software environment while delivering excellent customer support and technical guidance.